Go Real TravelReviews of gorealtravel.com

The recommendations were sensational. Every detail as to train and transit arrangements were perfect. The tour guide that we used was really great, and the shuttle services to and from train and airport were on time and very nice. I had to call as we were delayed at customs, and the issue was handled right away. I can not recommend more enthusiastically.

We had an amazing trip to Italy! We did Venice, Florence, and Rome. We had walking tours and other fun things in each place, but our favorites were the day trip to San Gimignano (outside Florence) and the food tour in Rome—amazing!!

Recently returned from a 15 day honeymoon trip to Rome, Florence, Venice, Vienna, and Prague. The itinerary made by Go Real Travel was incredible. Danielle was nice to work with and was very responsive to any questions we had. Every day was planned out perfectly and included directions, facts, recommendations, etc. The hotels were all very pleasant and included continental breakfast which we quite enjoyed. The tour guides Go Real Travel set up with us were amazing. Each one was knowledgeable and extremely passionate about their respectable city. We had only two issues: a tour scheduled for a different time than what was in our itinerary, and a hotel booked for a night we were on an overnight train from Venice to Vienna. These things did not impact our trip drastically. One thing I would recommend is going over the itinerary with a fine tooth comb and making sure everything makes sense and seems reasonable. I would definitely use Go Real Travel again!

Working with Clay and GoRealTravel was amazing! You definitely get an amazing experience for what you pay for. I really enjoyed having every detail worked out before hand, so we could arrive to our trip with zero stress and worries. Every travel guide we were set up with was fabulous...we enjoyed every second of our trip.

Go Real Europe and Clay Copeland were fantastic! Could not have asked for any better. I was skeptical at first because I had never heard of them but could not have asked for better. Everything was just as promised. Tickets were waiting on us upon our arrival at our hotel. All transfers arrived on time. Overnight train was a fun experience and our sleeping car was booked as we were told. Itinerary was detailed and guided us expertly through the city of Prague using walking and public transportation. All directions were clear and accurate. It could not have been a more pleasant experience. Thank you Go Real Europe.

Our experience was less than ideal. We had two parties coming in from separate locations and the driver was not told that there were people incoming from 2 different flights (arriving same time) at the airport, so he was a bit angry the entire ride to the hotel - starting our trip out with a bad taste. I will say the majority of the trip went well, hotel accommodations were okay for the most part (we requested 4 star minimum), guides were great and helpful. It seemed as each city the hotels got worse and worse though. On our last leg of the trip, we were put into a 2 star hotel, everything from the location to the rooms and the staff was completely unacceptable. I tried contacting our agent beforehand after reading some bad reviews and was told there would be an exorbitant fee to change hotels since they partner with only specific hotels. We were only there 2 nights so we decided to suck it up. The room was tiny and I mean so tiny that the lamp was on the floor because a table wouldn’t fit. Bed was hard and uncomfortable and room was dirty. On the day of checkout, the hotel employee was arguing with me about payment (again, the travel agency had already paid), he was rude and when I contacted the agent we worked with several times to discuss this incident and lack of background checking the hotels before sending people to stay there (hotel was a recent addition to their roster), the response was they contacted the hotel and received the same rude behavior and have since removed that hotel from their roster. I contacted the agent again and requested an explanation as to why there was not a better vetting process before sending customers/clients there. I also expected some kind of apology, reach out from management or even partial reimbursement. Nothing. Very disappointed that we had to be the “trial” to test out a horrible hotel that they no longer even deem acceptable. For that, we will not use their services again and cannot recommend them. UPDATE: In response to my 2-star review, within several days, I was contacted by the CEO. He was very apologetic to what happened and in turn both parties were partially reimbursed for our stay at the inferior hotel (which was our major gripe). While it doesn't make up for the lack of being put into such a terrible hotel, especially when we paid an upfront premium to be placed into 4+ star hotels, I appreciate his efforts in reaching out and attempting to rectify the situation as much as he could in the aftermath. We had several emails back and forth and I appreciated him personally reaching out. I would also like to add that our travel agent, Brendan was great and provided many specific suggestions that we asked for (running paths, vegan restaurants, etc), I was just a little disappointed in how our complaints were handled until I finally wrote a review. Therefore, I am jumping my review up to a 4-star.

I was very happy I went with Go Real Europe. Our entire vacation was effortless. All of our guides were friendly and knowledgeable. All of the transportation between cities was perfect. We were picked up on time and it was great not having to worry about how we were going to get somewhere. All the hotels were great. Our hotel in Venice could have used updating, but the staff was so nice and the breakfast good, that I am willing to overlook how run down the rooms and bathrooms were. The itinerary provided was very detailed. Although we did not follow it exactly, it did give us a good source of information and we did, in fact, go to most of the places but not necessarily in the order provided. Any question that I had prior to our trip, was quickly answered and resolved on the "chat" feature on the site. I am very happy with all the service and highly recommend them.

It was an excellent experience. every thing went well as planned no surprises. The private tours (we took 3 in three different cities) was superb. They are knowledgeable, professionals, every one on time. Plenty of bus and train tickets left. In Budapest we modified the plan and spent more time in Vaci Street and central market. We recommend this. Transport from and to transport stations was excellent and it is a good service. We will use you again next year and we recommended you to many friends. Thank you.