Go Real TravelReviews of gorealtravel.com

Private transport from the airports to hotels & the returns were efficient, on time, & hospitable. The hotel in Rome did not have the room we'd reserved to accommodate 3 people & the front desk was not supportive in making changes. Front desk staff were NOT at the front desk most of the night, so we couldn't ask for help about anything. Our return stay the night before leaving Italy & flying home was a nightmare. We were in a VERY small room that was actually a 'sitting area' for a room next door & they had tried to 'convert' it to a room for 3 guests with 3 twin beds. 1 bed broke when my friend (who only weighs 150 lbs) sat on it. Front desk staff tried to fix it & we saw that it had been 'rigged' previously with rope under the mattress to support the frame. The 'boutique' hotel in Florence was small & clean, but we caught front desk staff sleeping in another room at night, which explained why no one ever answered the phone when we called. The hotel assured us the desk was manned 24 hrs. We weren't allowed to go to the restaurant area at night at any time to even get a drink. Our shower leaked in the bathroom steadily & we reported it for 3 days & it was not repaired.

This was our second trip to Europe and we had an okay experience with Gorealtravel. We went to Nuremburg, Prague, Cesky Krumlov and Budapest. The private transfers and tours were really nice. I think the hotels could have been better. Especially in Prague where hotels are quite inexpensive, a knowledgeable travel agent should have told us that we could stay someplace beautiful for very little money. In the past, I’ve used travel agencies that had more knowledge about the regions and made recommendations that I’ve appreciated. For example, in Germany Christmas Eve dinner reservations were in what was essentially an Americanized hamburger place. The agent said most places were closed or full. But once we arrived, we found that the hotel next to us (I wish we were staying there!) had a beautiful dinner. The main problem I had was about transparency. I never knew the cost of my hotels or had a breakdown of costs so I couldn’t adjust my selections. In Budapest, the hotel was ridiculous- it looked like a dorm room. I was worried that we wouldn’t find another one, but we were able to book the last two rooms in a beautiful hotel that was quite reasonably priced. I let Gorealtravel know that we changed hotels and they made sure our tour guide was informed so she could meet us there which was nice. In the past, the travel agencies I’ve used have had apps that allowed information to be easily accessed from my phone. I missed this feature as I’ve found it much easier to use than the stack of papers I printed off. To summarize, it wasn’t a terrible experience but we didn’t get the level of expertise that I expect from a travel agency.

Overall experience was ok. The accommodation, guided tours and private transfers were good and professional. The only dissatisfaction is the hotel in Zagreb which was not a good choice. It was situated in the outskirt, we had to take 6-8 stops via tram to reach the city center. Besides, there were no restaurants near the hotel and the cafe in the hotel itself closes at 1.30pm. The trains were also not a good choice of travel. They are slow and time consuming. The travelling from Zagreb to Budapest took 6 hours because the train stopped at almost every station. We later found out that a coach only takes 3.5 hours to reach! On top of that, the train stations are quite unfriendly. Most of them do not have a lift. We travelled in a group of four, with two elderly among us. We had four big luggage and four small luggage, so ended up my sister and I carrying the bags up and down the stairs which was extremely exhaustive and that part of it was indeed a mood killer.

We traveled to Italy back in July 2019 (My husband and my two teenage daughters). I must say we had a great time. I contacted GoRealEurope to kind of help us with our trip. They did an OK job. They sent us a link with 126 pages full of information and things to do as well as directions and restaurants to go to and different things to do and see. That did not bother me because I had the time to read and do my own research on top of that. I liked our travel agent, he was nice. It took him a couple of days to answer my questions, but when he finally answered he was very helpful. There were a few things that you need to be aware of, always do your "own research" because not everything is explain to you. For example: I didn't know you needed to reserve tickets to the Vatican museum, Colosseum and other important sites. I found out on my own by checking on YouTube videos. Another thing that happened to us, was that our lovely travel agent who was so helpful and nice suddenly was fired and I got an email from GoRealEurope saying that we had a new travel agent in case we needed anything. Well, this was very confusing since we paid for a "private tour" to take us inside the Colosseum, but sadly we never saw this private guide. When I asked, noone knew anything! We ended up in a "group" tour instead. The new travel agent had no idea what I was talking about....(sigh). Anyhow,We made the best of it, because we are a happy family and my kids had a good time no matter what. But I never got my money back from paying for a private tour. When we went to the train station the driver drop us off at the entrance and took off. It was so confusing inside that place! Noone told us where to go or what to look for. We were on our own in there, Thank Goodness for the information booth! Give yourselves plenty of time! We really walked everywhere and took a few taxis. Italy is a beautiful country, I would come back in a heart beat, but I will do this on my own next time. Blessings!!

We just back from Zurich after spending 10 days between Zurich, Interlaken, Lucerne. Is nice to travel to these places but the travel agent have nearly screw up on stay at One Motel in Zurich during our final last 2 nights. We couldn't check in as the travel agent didn't pay for our rooms which we had paid. We got to spend so much time talking to the hotel staffs and showing them our proof of payment etc and they got to call the travel agent to confirm this. We waited for couple of hours to get our rooms after the travel agent transfer payment to the hotel. Another issue is the travel agent charge us so much money and they didn't provide us Swiss Travel Pass so we can travel freely on all mode of transport. We paid so much money and get single trip train ticket which we don't entitle discount of 50% on all entrance fee etc. If the travel agent would have tell us about this convenience and saving and end up we don't have to pay so much on entrance fee. Please ask your travel agent on this Swiss Pass as we think this is very import if you will to travel to Switerland.

Our trip to Croatia was great, but we had problems with hotels booked by Go Real Europe. The tours that were set up were excellent and the overall itinerary was also very good. Jared did a great job of setting us up with interesting tours and spacing out the self-guided activities with the tours. The transfers between locations were all handled well. The problems we had were with the hotels booked. I travel internationally frequently and am used to issues arising, but the problems that occurred were really very bad. Jared did not seem to be very knowledgeable about the hotels that he booked for us. When I originally provided information about our plans on their website, I indicated that we wanted to stay in 4 star hotels. The Hotel Bellevue in Split in which we were booked was a probably a 2 star hotel and we had problems with insects in the room. I woke up after the first evening with over 25 insect bites and we had to be moved to another place for our second evening there. Jared changed our reservation in Dubrovnik from a 4 star to a 3 star hotel at some point, but left the original hotel on the itinerary. So, when we arrived we were dropped off at the wrong hotel. We ended up shuffling between 3 different hotels before we were finally able to settle in for the evening. When problems arose, Jared solved them. I appreciated his efforts to fix problems, however, if he had more knowledge about he hotels being booked we should not have had the problems in the first place.