GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
I ordered these as a gift and I was very pleased at the image quality of the product! They were adorable! The only constructive thing I think would be helpful on the customer service side is quicker communication of processing and tracking updates and information. I prefer receiving a tracking number to get updates sent to my phone so I know when to go to my community mailbox. Other than that, I loved my experience with Pupsocks!
Anonymous
Material not the same as image on website. Not a great quality finish and delivery took much longer than expected.
Response from GoPupSocksSep 16, 2021
Hello there Tatum, It breaks our puppy little heart to see that the quality of the custom product didn't meet your expectations. We work our paws off to always find and use the best materials when crafting our Pup Socks. We make our socks with the intention of them being novelty items but can also be worn. We do appreciate the time you took to give us a review, It truly helps our growing company improve on our products and services. Believe me, Tatum, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business.
customer
I ordered the socks 11/28/2020, didn’t get the item until 1/2/2021
Response from GoPupSocksSep 15, 2021
Hello there Kyawt, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I do appreciate the time you took to give us your feedback, Kyawt. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs. We hope you give us another opportunity and have a better experience the next time your shop with us. If you have any questions and concerns, please contact our customer service agents at [email protected]
customer
Ordered 2 items, received both of them wrong. 0/10 stars. Have emailed customer service 4 times. Haven't heard back. Ridiculous
Response from GoPupSocksSep 15, 2021
Hi there, We are terribly sorry for this experience you went through and dropping the ball on your order. I did go back to see if we resolved the issue and I'm excited to see that we were able to do a replacement for you. It does not excuse our mistakes and for your trouble, we want to offer you a 20%OFF of your next purchase with us. Just use the discount code: TRUST20 on your way to check out. If you have any questions or concerns, email us at [email protected]
customer
I really liked what I learned about the integrity of this company and how it gives back to the community. While this site is a little more expensive, I thought it would be worth it. While the socks arrived late, I understand this was not the fault of the company and I appreciated how the CEO handled the situation. Why I gave a one rating was due to the quality of the socks themselves. They are not actually “socks” at all but 2 long tubes made out of a bizarre material. Because they are straight tubes and not shaped like socks, they didn’t fit my daughter’s feet. We had our late dog’s photo put on the socks as a beautiful reminder of her sweet memory but my daughter can’t even wear the socks because they bunch up at the top of her foot. Perhaps I misunderstood but the photos on the site make them look regular socks. We were very disappointed 😞.
Response from GoPupSocksSep 15, 2021
Hello there Zoe, We are saddened to see that the quality of the custom socks didn't meet your expectations. We apologize for not being able to put a smile on your daughter's face. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but can also be worn. By the way, I am very sorry to hear about your furry friend. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, Zoe, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at [email protected]
Steph from F.
The image quality is great! The socks were a little tight and not the type of material I expected but they were great as a gift! Would buy again!
Becky
Pup throw was the hit of the Christmas presents!! Loved the way it turned out and would highly recommend!
Longo-2
Loved these socks and face masks. I gave them as gifts and everyone loved them. Only downfall is USPS shipping. One order was placed on 12/5 and finally received on 1/6, after spending 2 weeks in the Springfield USPS Distribution Center.
