GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 15, 2021

Hello there Ellen, I'd like to extend our apologies that your custom-made order did not arrive in the time frame as anticipated. I know the long wait can be frustrating and very inconvenient for out customer. I do appreciate the time you took to give us your feedback Ellen, this helps our company improve. I do want to mention that the COVID-related delays and it being the holidays, the time frame was extended more than we really expected. We are committed and work tirelessly to meet our valued customer's needs If you have any questions and concerns, please contact our customer service agents at [email protected]

Response from GoPupSocksSep 24, 2021

Hello there, Our puppy little hearts are broken to see that the material of the custom product didn't meet your expectations. Our pup designers work their paws off to always find and use the perfect materials when crafting our Socks and sublimating the photo. We make our socks with the intention of them being novelty items but, at the same time, they can also be worn. We do appreciate the time you took to give us a review, it's a growing company and this let us know what we need to improve on. Believe me, our main focus is to make our customers happy and for them to have a memorable gift. We value and appreciate your business. If you have any questions or concerns, please contact our experts at

Response from GoPupSocksSep 15, 2021

Our company extends an apology for the long wait and the wrong order you were delivered. There was probably a mishap along the process. I did check the system to see if the issue was resolved and it does seem like we replaced the item for you. I'm happy we were able to help you with that. We really hope that you consider us in the future and have a better experience the next time you shop with us. Thank you so much for your feedback.

Response from GoPupSocksSep 15, 2021

Our puppy hearts are broken to see that the mask was too big. Our intentions are always to meet our customer's expectations and make them happy with a memorable gift. We do take our customer's reviews into account, considering, this is a growing company and it does help us improve along the way. Please check out our other cool items we have that you might like. We hope you shop with us again and have a better experience the next time. For questions and concerns, email us at [email protected]