customer
I still haven’t received my order + received wrong order
I still haven’t received my order. I ordered 2 months ago. This week I received someone else’s socks and have no instructions For how to return them and no one will reply to my emails. I was happy to wait for an order but given the price, I would expect and explanation for the delay and at least some indication of my order’s whereabouts. I’m still waiting:(
Response from GoPupSocksSep 23, 2021
We are terribly sorry for this awful experience you went through and for any inconvenience it may have brought forth. I immediately checked the system to see if we have resolved the issue and I was excited to see that we were able to make a replacement for you. We hope you give us another chance and have a better experience the next time you shop with us. We greatly appreciate your feedback, it helps our growing company improve on our products and services. For questions and concerns, email us at [email protected]


