GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 23, 2021

Hi Katherine, Thanks for the feedback! Thank you so much for your feedback! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously and for that, we apologize. We strive for exceptional quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts in reference to the quality of your mask. With that said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Best Regards, The PupSocks Team Shae 🐾

Response from GoPupSocksSep 23, 2021

Hi Janine, Thanks for your feedback! We are sad to hear you never received your order and for that, we sincerely apologize. After looking into your order I see we reached a solution via email. We are extremely sorry for the issues you experienced and would love for you to give us a 2nd chance. Please visit Gopupsocks.com and use Trust20 on any other of our custom-made products! We appreciate your business and patience. Please feel free to email us directly if you have any additional concerns at [email protected]. Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Sandro, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback seriously. After taking a look into your issue, I see a replacement order was delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business! Kind Regards, The PupSocks Team Shae🐶

Response from GoPupSocksSep 23, 2021

Hi Mallory, Thank you for your feedback! We strive for exceptional quality and hate that we dropped the ball with your special order. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Kind Regards, The PupSocks Team Shae 🐩

Response from GoPupSocksSep 23, 2021

Hi Cindee, Thanks for your review! We are extremely sad you didn't receive your order when originally expected, and for that, we apologize. Due to COVID shipping guidelines, your delivery expectation window was altered. After looking into your order specifically, I see we reached a solution via email. As always, we appreciate your honest feedback. Thank you for your business and patience! Best Regards, The PupSocks Team Shae 🐶

Response from GoPupSocksSep 23, 2021

Hi Stephanie, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae 🐶