disappointed son in L.
Terrible customer experience
I placed my order on November 29 2020 and still have not received confirmation of delivery at destination. I did not get a chance to review proofs before placing the order; The production of the order was delayed; then once it was was shipped the tracking information has never been updated. I understand Covid causes delays, and that post office was busy during holidays—- that was not the issue here. They weren’t able to handle the volume of orders and so they were not able to provide a quality customer experience. I am very disappointed, would not recommend. You can have photos printed on socks or masks elsewhere.
Response from GoPupSocksSep 21, 2021
Hi Joe, We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I noticed you were in Canada which means you experienced more of a delay because of your countries own Covid protocol. At this time we do not offer proof because it would slow production down drastically. After looking into your order I see we extended a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae