GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Amanda
Purchased socks for my husband that included the faces of our two cats. I had low expectations for how they would turn out given the quality of the photo I had provided but they actually turned out amazing! Took about 2 1/2 weeks for them to arrive but that wasn’t surprising given they are a customized product and I ordered them during this past holiday season when shipping companies were inundated.
customer
I have not received my order!!!
Response from GoPupSocksSep 24, 2021
Hi Melissa, Thank you for your feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner but we really appreciate the patience you had with the company during one of our busiest seasons. COVID did play a huge role in the delay of your order. Unfortunately, transit delays are out of our control. In order for us to improve as a company, we take your feedback extremely serious and will try to be more transparent with our shipping details. We are glad to see a replacement order was delivered. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business! Best Regards, The PupSocks Team Shae 🐶
Patricia
I went with PupSocks (instead of other companies that do this) because they advertise that you get to see a mockup of your order before printing. Instead, I received the mockup the day after the socks were already delivered! There were two mistakes made on the print. I received them the day before Christmas and had ordered them at the end of November. They were purchased for a Christmas gift so what could I do at that point? I tried following up with them twice, over e-mail and their website chat which says they'll e-mail you back and I never heard back from them.
Response from GoPupSocksSep 24, 2021
Hi Patricia, I hope your having a great day! I am sorry your sock up did not get to you before the actually gift. I apologize for the inconvenience this may have caused. We understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you. Betsy The PupSocks Team
Lanny M.
Still haven’t received order - well over 45 days.
Response from GoPupSocksSep 17, 2021
Hi Lanny, Thanks for your feedback! We are deeply saddened that these issues occurred. Due to COVID shipping guidelines, your delivery expectation window was severely altered, especially since you're located in Canada. We wanted to ensure that your order issue has been resolved, however, we could not find any contact attempts. With that said, please lookout for an email from our team. We appreciate your patience! Kind Regards, The PupSocks Team Shae
customer
They are super cute. The quality of the socks are really nice.
NisL
It did take a full 3 weeks from ordering to shipping. What USPS did after that was not pupsocks fault (took another 3 weeks to deliver). The cheap quality of the socks and masks are pupsocks fault and I do not recommend them. The picture is transferred perfectly and that part is adorable and that's why I'm giving 2 stars instead of 1. These are way overpriced for the material quality of sock or mask that you get.
Response from GoPupSocksSep 21, 2021
Hi Nissa, I am so sorry that the socks and the mask were not up to your standards.Thank you so much for your feedback! We strive to always find and use the best materials when crafting our Socks and Mask. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. Betsy The PupSocks Team
customer
Order was guaranteed to arrive before Christmas and didn’t arrive in time. Your canned email ensuring that my concerns would be addressed was never followed up on. I understand that it has been a crazy year, but you should have been aware of the logistical difficulties and avoided guaranteeing something that you can’t control.
Response from GoPupSocksSep 21, 2021
Hi Adam, Thank you for taking the time to write a review. We do apologize for the order issues you experienced with your previous product. In researching the timeline for your product, it looks like your order was hung up in the Covid19 transit mishap. We strive for top-notch quality and hate that your special order did not reach you in the time frame you expected. While looking into your order, it looks like we were able to provide a resolution for you. With that said, we are customer-focused and want to keep you happy. With that said, visit us at Gopupsocks.com to shop for more custom-made products and use coupon code Trust20. We appreciate your business! Betsy The Pupsocks Team
customer
I don't like the fit of the socks though they look ok.
Response from GoPupSocksSep 8, 2021
Thank you for your feedback. We would love for you to give us another chance to "wow you". Please visit gopupsocks.com and use Trust20 on any other of our custom-made products! We truly appreciate your business! Thanks for your review. The PupSocks Team
