GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
My socks were delivered two weeks late, arrived after Christmas and didn’t even have the right dog on them! I’ve emailed twice and still haven’t heard back. Incredibly disappointed. This company is a joke.
Btr
Late delivery
Response from GoPupSocksSep 21, 2021
Hi Bjorn, Thanks for placing an order with us. We are terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. We are happy to see that an order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a great day! The PupSocks Team Betsy
customer
I have ordered twice from pupsocks. The quality is pretty good and both gift recipients have been happy. These aren't "normal sock" material so that's just something to be aware of, because of the way the images are printed on the socks they are a unique material and look. Unfortunately both orders have had issues, on my first order I never got the package and a replacement had to be shipped and on my 2nd order I first received a pair of socks with someone else's dog on them before receiving my correct order.
Response from GoPupSocksSep 8, 2021
Thanks for taking the time to share your feedback. We are terribly sorry for the issues you've experienced with your orders. We are happy to know that the correct items were received. We understand how important your orders were for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your honest review and look forward to any future orders you may have! Please use code TRUST20 to discount your next order with us. Thank you. The PupSocks Team
customer
My order was placed on 11/29/2020 and I still have not received my product. I have reached out to the company multiple times. They sent me a pair of someone other dog but not Bernie. I requested a refund and have not received that either.
Response from GoPupSocksSep 14, 2021
Hi Lona, Thank you for your feedback! We are completely sorry you received the wrong gift. It was never our intention to send you someone else's special order. In order for us to improve as a company, we take your feedback extremely serious as we are always constantly improving our fulfillment process. After looking into your order, I see we reached a solution via Email. If you have any additional feedback please email us directly at [email protected]. We want and appreciate your business Warm Regards, The PupSocks Team Shae
L A H.
My grandson loved his socks. I only wish they came in smaller sizes to fit him. He is six and will have to grow into them.
Customer X.
Product is solid, but shipping time was very slow. I know this might be a result of the pandemic, but it is worth noting.
Christmas C.
These socks were very cute! They were able to get both my dogs pictures onto the sock and they looked really cute. The comfort of the sock is not what I would like it to be. The material is not soft and the fit is off. They are cute but not very comfortable.
Response from GoPupSocksSep 8, 2021
Thank you for your feedback. Because we are customer-focused, we would love for you to give us a 2nd chance to "pup-your-socks off". Please visit gopupsocks.com and use Trust20 on any other of our custom-made products! We truly appreciate your business! The PupSocks Team
customer
I ordered a pair of socks well in advance for Christmas. Socks arrived right before the 25th and there was a different pup on the socks. I sent a complaint....no response for weeks. After some time, they asked for me to send a pic of the mystery pup on the socks so they could investigate. No update yet...and it was been weeks. The socks weren't cheap...waiting to get my money back. Would not recommend this company.
Response from GoPupSocksSep 24, 2021
Hi Liz, I hope you are having a great Friday! I want to apologize for the mishap and you getting the wrong pup on your socks. I see where a refund in the amount of $25.38 was refunded back to your card. I again apologize for the mishap and hope you have a wonderful weekend!!! Betsy The PupSocks Team
