GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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No C.
I'm sure these socks will be a well received Christmas gift for 2021, if they ever arrive that is! Automated responses with no follow up when I email for information or refund. At this point I worry that this company is more like Wish than a more legitimate business. Wouldn't recommend to a friend at this point but hopefully someone answers my email, since they just this morning prompted me to "rate my purchase". Would love to. Can I have it first?
customer
I bought socks and a mask as Christmas gifts and they were a hit! The quality is great and the images were very clear.
customer
The socks are just bad quality fabric.
Response from GoPupSocksSep 24, 2021
Hi Tim, Thanks for your feedback! I see you weren't satisfied with the quality and for that, I apologize. Our products are usually comfy, lightweight, and fit perfectly based on the size selected. We make our socks with the intention of them being novelty socks that can be worn. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business! Best Regards, The PupSocks Team Shae 🐶
customer
Never received my order
Response from GoPupSocksSep 21, 2021
Hi Angie, Thanks for placing an order with us. I am truly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I truly understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have a excellent day!!! The PupSocks Team Betsy
customer
The quality was much higher than I expected! Love that you can put more than one face on the socks and it’s the same price.
customer
Still waiting for socks ordered mid December. Family didn’t get them for Christmas. Terrible service
Response from GoPupSocksSep 21, 2021
Hi Valerie, Thanks for your review via Trustpilot. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. Our mission is to provide excellent service and we are disappointed to know that your experience was not a good one. That said, we would like to inform you that our customer service department is under new management and we have done the internal work to prepare us shall we run into unfortunate events like this in the future. We hope that we can make a better impression on you as we continue to grow as a small company. With that, we do offer a ton of other cool products and we would love for you to give them a try. Please accept our offer for a special discount at checkout toward your next purchase Trust20. We look forward to servicing you! Betsy The Pupsocks Team
customer
Face mask was overpriced and very poor quality.
Response from GoPupSocksSep 21, 2021
Hi John, I am sorry to hear you were disappointed with the Pink PupMask. It is never our intention to deliver a substandard product. With the being said, please go the Gopupsocks.com and use Trust20. Be sure to enter the code on your cart page in the coupon code section NOT the gift card section. We have other great products to choose from. If you have any other questions please email us at [email protected]. Thank you for taking the time to write a review and have a great day!!!! Betsy The PupSocks Team
Krista
Ordered on 11/30/20. Still haven’t received. My emails to the company are not responded to. I get an automatic response stating that the postal service is slow and they have thousands of emails to go through. I did receive a picture of the product which I could print to give to the person I ordered the product for. So to recap. After about a month and a half, haven’t received the product and can’t get ahold of anyone at the company.
Response from GoPupSocksSep 24, 2021
Hi Krista, Thanks for placing an order with us. I am so very sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am very happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved their CatSocks (the picture of the kitty is adorable). I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and have an excellent weekend! Betsy 🐾😽 The PupSocks Team
