GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksSep 14, 2021

Hi Jill, Thank you so much for your honest feedback! It was not our intention to send you someone else's special gift and for that, we are deeply saddened. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After taking a look into your issue, I see we reached a solution via email. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and your patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 8, 2021

Thank you for your review. We truly appreciate your feedback and will use it to continue improving our products and services. We would still like to send a follow-up with a resolution. Keep an eye out. The PupSocks Team 🐾

Response from GoPupSocksSep 14, 2021

Hi there, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 14, 2021

Hi Jenny, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. We strive for exceptional quality and hate that we dropped the ball with your special order. After looking into our system, we could not find any contact attempts. We hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! Best Regards, The PupSocks Team Shae

Response from GoPupSocksSep 21, 2021

Hi Rick, I am so sorry that the socks did not meet your expectations. It is never our intention to deliver a substandard product. We strive to always find and use the best materials when crafting our Socks. We make our socks with the intention of them being novelty items but they can be worn. In order for us to improve as a company, we take your feedback extremely serious. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate the feedback. Betsy The PupSocks Team

Response from GoPupSocksSep 14, 2021

Hi Lori, Thank you so much for your honest feedback! We know it can be frustrating when you don't receive what you ordered in a timely manner. COVID did play a huge role in the delay of your order. We sincerely apologize for the inconvenience this has caused you. After looking into your order, we do see where your custom order was delivered. I know this experience was far from perfect but we would like an opportunity to do better. With that being said, Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We appreciate your business and patience at this time! Best Regards The PupSocks Team Shae