GoPupSocksReviews of gopupsocks.com

The editing of my cats image was done extremely poorly. They were gifts to the pets owners and they couldn’t even tell it was their pet.

I ordered my pupsocks on November 28 and received an email that I would receive them in 12-15 business days. I received an email on December 11th that my order had shipped. It is now January 11 and I still don't have my order. It was promised to arrive between December 15 - 18. When I check the tracking of my package it is still sitting at the first stage "Shipment information received".

I ordered PUPSOCKS for Christmas presents in November 2020. We are now is 2021 and I still don't have them. Appreciate they sent me a mock up but really disappointed I could not give these as gifts for Christmas. I would have to really think twice before ordering from them again. Sincerely, Derek

Extremely disappointed. Horrible customer service. I ordered November 24th and as of 1/11/2021 I have not received my order. I received someone elses pet, which was poor quality and the fabric felt uncomfortable. I would love to send this out to it's rightful owner; however, I only get a scripted response blaming USPS from the CEO. Wake up CEO it's not USPS' fault. Your product is overpriced, poor quality, horrible material and even worse customer service. DO NOT USE THIS COMPANY. I've asked repeatedly for a refund without a response. I do not recommend this product or company.

Love the socks and mask i ordered for Christmas. My husband thought the socks looked odd and wasn’t sure about wearing them but once he put them on he said they were very comfortable and loves them! The order took over 4 weeks to arrive as they were overwhelmed with orders and I suspect COVID impacts. They ended up coming the day before Christmas so I was thrilled. They had sent an email for me to print and wrap should the package not arrive in time so I was pleased. The delay was the only reason I didn’t give 5 stars.

Although it arrived after Christmas because the usps was overwhelmed w/ more parcels than ever before. The throw arrived it was soft and the pictures of my pet were bright and beautiful. The throw is very soft. Very happy overall

Very very very bad service! I purchased two pair of socks in November... not received them yet! No communication No explaination Horrible!! I want my money back

The post office being backed up did not have everything to do with my order being delayed. Pupsocks was simply extremely delayed in shipping the order out. It took them over 3 weeks from date of purchase to even ship them. I ordered another pair 2 weeks after my initial order and those shipped at the SAME time as my earlier order. So one order took 3 weeks to ship while the next only took 1? I paid for expedited shipping on the one I placed late and would have done the same for the first one had I known they wouldn’t be shipping it for 3 weeks. They have had zero communication outside of an automated response to my two attempts to contact them in hopes they would make this right. Very disappointed, mostly in the complete lack of customer service.