GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Allyson W.
We received out order late due to Covid - no problem. But along with our order, someone else's socks were mistakenly sent to us. I sent an email asking what to do and I received a standard mass email (I assume) explaining that the orders were late due to the backup with the US mail. I sent another one stating that was not my issue and I'm waiting to hear back. I just felt bad that someone didn't receive what they were waiting for.
Shannon
I ordered socks for my children. It took about 25 days to receive them. When I emailed asking for updates, not one person responded to me. I finally got a response about a week after I received the socks! The picture on the socks is fantastic, but the sock shape is bizarre. It’s flat and wide and in no way it would even fit my kids! I ordered the child size and they fit me. It honestly was a waste of $45! So disappointed. Save your money.
Response from GoPupSocksSep 21, 2021
Hi Shannon, Thank you so much for your feedback! We are so thrilled your picture came out perfect on your socks. I see you weren't satisfied with the sizing of your socks. Our products are usually comfy, lightweight and fit perfectly based on size selected. Because we are customer-focused, we would love for you to please give us a 2nd chance to "pup-your-socks off". Please go to Gopupsocks.com and use "Trust20" on any other of our custom-made products! We want and appreciate your business! Betsy The PupSocks Team
customer
I ordered 3 pairs of socks for Christmas for 3 different people with 3 different dogs. The socks were awesome and were the hit of Christmas!
Response from GoPupSocksOct 14, 2021
Hi Megan, Thanks for sharing your feedback with us! PAWESOME! The PupSocks team is elated to hear that you received your order and that your friends loved them! We are happy you chose us to create such a special gift for your friends and we can't wait to fulfill any future orders you may have! Thanks for shopping with us!🌸 Betsy The PupSocks Team🐾
customer
I ordered 3 pair of socks. All the same. When I received the order on 12/24, I received two correct pair and one pair that was a picture of someone we don’t know. I still have not received a reply to my email requesting how to fix it.
customer
Exactly as promised - I'm amazed they can take a photograph and create a beautiful face on the socks!
customer
Never received my blanket I ordered on November 29. Received a mass email response to my inquiries. Still receive promotional emails everyday urging me to buy socks and bragging about their fast turn around times. This company sucks not because of shipping delays which might be related to pandemic, but because it does not respond to emails and pretends like thousands of people aren’t still waiting for their orders while they happily try to get more money from people.
Response from GoPupSocksSep 21, 2021
Hi Michelle, Thanks for placing an order with us. I am so sorry for the delay with receiving your previous order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved the FaceMash Blanket. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected] Thank you. The PupSocks Team Betsy 🐾🐾
Connie M.
We waited five weeks for our order to arrive. We ordered a pair of blue socks with two different pictures of our dog on them. We received white socks with one picture of someone else’s dog on them. I have emailed the company twice with no response. I have sent them a Facebook message with no response and I have commented on their Facebook page with no response. I will soon be calling my credit card company to reverse the charge.
Response from GoPupSocksSep 15, 2021
Hi Connie, Thank you so much for your feedback! We are terribly sorry for the fulfillment mishap with your previous order. It was never our intention to send you someone else's special gift and for that, we deeply apologize. Due to COVID shipping guidelines, your delivery expectation window was altered, especially for international orders. We would also like to apologize to you for the lack of better correspondence on our end as well. In order for us to improve as a company, we take your feedback extremely serious. I am glad to see a replacement order was created and delivered. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae
customer
Not impressed. The socks aren't very soft. The picture of my dog looked blurry and the cut out was a hack job. There was a 2nd pair of socks with a random dog on it. Not sure if I was supposed to get (2) pairs of socks, if this was an extra pair, and if so, why do I want a pair of socks with a random dog on them?
Response from GoPupSocksSep 15, 2021
Hi James, Thank you for taking the time to write a review! We do apologize for the order issues you experienced with your previous order. Our socks are usually comfy, lightweight, and fit perfectly based on the size selected. We strive for top-notch quality and hate that we dropped the ball with your special order. It must was a fulfillment mishap that lead to you receiving an extra pair of socks. After looking into your order, we could not find any contact attempts. With that said, please email us at [email protected] to confirm your order issues have been rectified. We appreciate your patience. Best Regards, The PupSocks Team Shae
