GoPupSocksGoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
Great execution of the picture, but my husband doesn't wear his socks. They fit very weird and aren't comfy.
Response from GoPupSocksSep 2, 2021
Thanks for your review. We appreciate your feedback because we truly strive hard to make the perfect product for our awesome customers. Thank you for taking the time to share your thoughts with us! The PupSocks Team
Maryland C.
Ordered on 11/30. Still haven’t received order as of 1/11. Blamed post office on 12/20. Yet, still don’t have my order. Gave me choice of having order resent, which I accepted. Never heard from them again. Oh, they did send me a pic of what the socks would have looked like, though. Shall I continue?
Response from GoPupSocksSep 15, 2021
Hi Chuck, Thanks for placing an order with us. I am really sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am very happy to see that a replacement order was produced and delivered. I completely understand how important your order was for you and your loved ones and hope that your recipient loved the pink Pupsocks with the cutest pug faces on it. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you and Chuck, have a wonderful day! The PupSocks Team Betsy🐾🐾
customer
I never received my personalized socks that were suppose to be a Christmas gift. I have emailed the company several times and all I get back is a generic response. Horrible customer service
Response from GoPupSocksSep 14, 2021
Hi Beth, Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020 order due to an unforeseen transit issue. I am happy to see that a replacement order was produced and delivered. We understand how important your order was for you and your loved ones and hope that your recipient loved the orange CatSocks. I appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy 😽
customer
I ordered the items well in advance of Christmas as they were presents for my girls and they only arrived last week. In addition the face masks are a terrible design and don't fit and the material the socks are made from is unbearable. Disappointed in an understatement
Response from GoPupSocksSep 14, 2021
Hi There! We are terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. We would also like to apologize to you for the lack of better correspondence on our end as well. We strive to always find and use the best materials when crafting our Socks and Facemask. We make our socks with the intention of them being novelty items but they can be worn. We hope that we can create a better experience for you in the near future. Please feel free to email us back at [email protected] The PupSocks Team, Betsy
customer
These were Christmas gifts that arrived January 10th. The images on one of the masks were not very well done. The cats ears on both images were cut off.
Response from GoPupSocksSep 2, 2021
Thanks for your review. We appreciate your feedback, however, we hate that we were unable to address this issue in a more timely manner. After searching our correspondence records, we could not find any complaints, however, we want to make sure a resolution is provided. Please keep an eye out for a follow-up email from our support team. The PupSocks Team
customer
BEWARE! Possible SCAM COMPANY! I place an order in Nov 2020 and on Jan 4, 2021 I received the WRONG order. I have contacted the company multiple times only to receive generic automated responses and no follow-up Since my difficulties I have read countless other posts of individuals who have never received their order and/or have received wrong orders and the company never corrected the mistakes or refunded their monies. I am currently still waiting for assistance to resolve my issues.
customer
Customer service was great. Shipping was really slow and didn't make it before Christmas as indicated it would, but that's the norm right now with most shipping. The image of our puppy was a bit cartoonish, but did look like her. Socks are thin dress sock material. Overall they're a cute thoughtful gift
Response from GoPupSocksSep 2, 2021
Thanks for your review. Thank you for taking the time to share your thoughts with us! We look forward to any future custom orders you may have. The PupSocks Team
customer
I placed my order Nov 30, 2020 as of today's date Jan 11, 2021 I stil have not received my Christmas present order. I also still have no update or idea when this will be delivered. Generic reply emails have been sent to me blaming covid for delays. I don't find this a satisfactory response and do not know at this point if I should be calling my credit card company to claim non delivery of the items ordered.
Response from GoPupSocksSep 14, 2021
Hi Rhonda, I am so terribly sorry you did not receive your package as anticipated. Besides it being the holiday season, COVID affected our shipping timeframes tremendously. I would also like to apologize to you for the lack of better correspondence on our end as well. I hope that we can create a better experience for you in the near future. Please accept our offer for a special discount at checkout toward your next purchase. Use coupon code Trust20. We look forward to servicing you! The PupSocks Team Betsy
