Kayla J.
Apparently they don’t have customer service
I completely understand that the 2020 holiday season was absolutely crazy but when my order was messed up and I sent 3 emails asking for it to be corrected (even just a refund of the product I did not receive) and I never once received a reply that addressed my problem. The only reply I ever received was an automated message that they were working to get caught up on emails. That was December 19th which said they were about 24 hours behind on responding. 2 emails later and I have still not received a response. I unfortunately would never recommend this company to anyone because of their complete lack of customer service.
Response from GoPupSocksApr 15, 2021
Hi Kayla, Thank you for your review! We are terribly sorry to hear that you experienced such difficulty while trying to obtain the missing part of your order. We are, however, very glad to confirm that a resolution was provided via email on behalf of one of our team members. We truly appreciate your most honest feedback, and will continue to grow and improve our products and services because of it. To accommodate for the trouble, we would like to offer you a 20% discount to be used on your next order with us, should you decide to give us another chance at providing you with a much better experience. Please use the coupon code TRUST20 to receive your discount, and be sure to enter the code prior to entering any billing and shipping information to ensure the discount applies. Please contact our team directly at [email protected] should any questions, comments or concerns arise. We'd be happy to help! The PupSocks Team -Courtney M.