GoPupSocksReviews of gopupsocks.com

Response from GoPupSocksMar 11, 2021

Hi there Mari, Thanks for sharing your feedback with us. We apologize that your shopping experience has not been the best. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. The PupSocks Team - Lanice

Response from GoPupSocksSep 30, 2021

Hi Michael, I am sorry you had issues with the image but I am really glad we were able to rectify the issue. If you have any questions or concerns in the future, feel free to email us at- [email protected]. Betsy🐾 The PupSocks Team

Response from GoPupSocksMar 11, 2021

Hi there Mikael, Thanks for sharing your feedback with us. We strive to provide our customers with great products and the best service possible. Unfortunately, we could not locate any order details based on the information provided in this review. We would love to resolve this issue as we know this order may have been intended as a gift for your loved ones. Please email our team at [email protected] We would like to rectify this issue as soon as possible and look forward to hearing from you. Thank you for your patience. The PupSocks Team - Lanice

Response from GoPupSocksMar 11, 2021

Hi there Marty, We apologize for the issues you have experienced. I do see that a member of our team was assisting you via email and sent a replacement order out. According to USPS tracking number: 9400111202555438760234 the replacment was delivered on January 4th. We are more than happy to assist with your missing package. We have reached out to you via email to better assist. Thank you for your patience. The PupSocks Team -Lanice

Response from GoPupSocksOct 7, 2021

Hello Janet! Thanks for placing an order with us. We are terribly sorry to see that the masks are too small. We’ve worked so hard to create a structured production and fulfillment process and hate that we did not reach your satisfactions. On the bright side, I am excited to see that the images came out great on the mask. We are determined to make them as clear as possible. Here is a coupon code for your next purchase with us and I encourage you to see our other amazing custom products. Just use the coupon code KEEPITAWESOME15 on your way to check out.

Response from GoPupSocksMar 11, 2021

Hi there Wendy, Thank you for sharing your feedback with us. We are terribly sorry to hear your order never arrived. Our #1 priority is our customer’s satisfaction and we would love to resolve this issue as soon as possible. I do see that a full refund was processed. We have reached out via email as well to follow up with you. Thank you for your patience. The PupSocks Team -Lanice

Response from GoPupSocksFeb 25, 2021

Hi there Michelle, A member of our team reached out on December 28th to request new photos for your order. Please reply back to the email at [email protected] or [email protected] with updated photos for your blue and green Custom PupSocks and we will be happy to process your order right away. Please specify which photo goes with which color and also any special requests regarding your photoshop. If you have any additional questions or concerns, please email us directly and we will be happy to assist. Thank you. The PupSocks Team Antwanette 🐾

Response from GoPupSocksMar 12, 2021

Hi there Darlene, I am sorry to hear about the mishap with your print. Our #1 priority is our customer’s satisfaction and we would love to resolve any issue you may have experienced. A member of our team reached out on December 14th to offer a replacement. We have attempted to reach out again in hopes of resolving the issue. Please check your email at your convenience. We look forward to assisting you. The PupSocks Team -Lanice