GoPupSocksReviews of gopupsocks.com

We have a black dog. I sent in a fairly clear picture, but when I got my socks (2 pairs), the dog was practically unrecognizable. I reached out to the PupSocks team on the website, but have had no response. Very disappointing.

I purchased these socks as a gift for my niece and I was thrilled when they arrived. I only had one pitiful picture of her cat in a screenshot from a zoom call and they managed to make it work! Thank you.

Professional, timely, great utilization of pictures supplied - very realistic.

I cannot stress this enough about the extremely poor level of customer service. I placed an order on November 12 and it I still have not received my order. Very poor communication from the team, and the tracking number is not even found in the system. The level of annoyance that I have gone through to try and contact someone each and every week only to get a copy and paste response. This is absolutely horrible. I get there is delays but it has now been OVER A MONTH.

I don't even know where to start. I am beyond disappointed and frustrated right now, not just with the customer service, but the product, execution, all of it. I placed my order of custom socks on November 26th for my little brother. I picked the galaxy background and included a picture of his dog (a Burmese) and my dog (Chihuahua-Corgi) to be used throughout the sock. I was told delivery would take 8-10 business days. On December 4th, I was notified that my order was on its way. Apparently it took 5 days for the package to move at all after it had been moving just fine for three days. It was stuck in Georgia for 5 days before transferring to Kansas City, MO. I was then notified that the package was transferred to USPS from UPS and was on hold awaiting processing at my local facility. I was notified of this every day for a week. When I contacted the post office to see what happened, they told me according to their tracking, the package was lost in Kansas City, MO. I finally got notification yesterday, December 18th, that they would be delivered by USPS after having a week of emails telling me my package would be delivered by 9pm that night. When my package finally arrived, I went to collect it only to open it and discover that while my package was addressed correctly, I was given someone else's order with their two dogs (two boxers) and the blue bone background--NOT EVEN REMOTELY CLOSE TO WHAT I ORDERED. I do not even understand how something can be messed up this badly. I get that places are short staffed and that it's the holiday season. I truly do, but in between all of this I have reached out to customer service TWICE and received NOTHING. I ordered these well enough in advance to have them for my brother on Christmas. I had planned to design a blanket for his birthday and have socks made for myself, but this will not be happening now. I will be continuing to get in touch until this is right.

Pup Socks we’re a great gift for my wife who loves our dog very much.

What a fantastic idea, and the receivers loved them. They wanted to know how I found dogs that looked so much like their own! Customer service was great. Thank you for making me look so good!

The socks are adorable! Definitely worth the money!