GoPupSocksReviews of gopupsocks.com

Even though the pictures I sent had plenty of detail, the picture of my black dog was solid black, without details. I immediately sent an email to the company asking for them to be reprinted lighter. I received a response that said the company would contact me shortly. To date, they have not contacted me. Disappointed

Ordered on 12/11. Now 1/4 and still no product. Got email 12/12 saying “in production” and nothing further until 12/22 saying it shipped. Their shipping service does not provide a date estimate. Now has been in transit longer than production. It arrived in my city 12/29 per the transit steps and still not here. And based on so many others experience even when it gets here there is a pretty good chance it won’t even be what was ordered. Worst online purchase experience in a long time. Will absolutely not use again.

Placed the order for cat socks for my wife, with pictures of our three cats, back on Dec 12th. Based on all the info on the site, I was expecting the socks to arrive by Christmas. Order didn't get shipped until the week before which caused them to be delayed. Which was fine, I understand the issues with shipping this year. However, when the socks did arrive a few days after Christmas, they were dog dad socks. I tried to reach out to the company through an email (which the email failed to be delivered) and through the online help portal where I got a message that I would receive a response in about 72 hours, but never received any email back within that timeframe. Unfortunately, I was left with no choice but to put a request to my credit card company to dispute the charges since I never received the order I place. Not sure if the company wants the dog socks back or not, so I am not sure if I should hold on to them incase they request them back or not as they don't send a return label with the order.

Love the socks and mask!!! Look just like they do on the site… a hit with my son and we plan to order more masks

Wanted very much to support an American made company but I absolutely will not recommend Pup Sock to anyone. I would say the customer service is abysmal but I wouldn’t know because after multiple days and attempts to contact customer service (by email, chat, Facebook and Instagram) I never heard from them. They say satisfaction guaranteed, but they do not mean it. They took my money quick and then sent me a completely wrong order (ordered green socks with a dog, they sent purple socks with cats and fish bones. PayPal has been notified and BBB has numerous complaints for the same issues. Absolutely do not recommend this “company” and will never use them again. As I have researched this “company” further they make the same mistakes over and over with few happy customers.

The socks are awesome! A gift for my wife, who already loves crazy socks, but this time with her 17 year old rescue that she's had since he was just a few months old. They were her absolute favorite Christmas present this year!!

Very, very delayed shipping. Poor communication/response. Socks are poor/cheap quality. Would not order again.

Absolutely perfect!