Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Hollie
I’m so glad I signed up for Petplan Pet insurance for my dog Kimber. Not even four years old, she needed surgery to remove multiple lumps from her back and legs. One thing I didn’t need to worry about was how I was going to be able to afford her surgery. Within days of submitting my claim, a check was in the mail. The claim submission process was quick and easy. Worth every penny!
Aksana A.
Petplan is the best! Very affordable, easy to use, great service.
Atousa M.
The best insurance out there. I was not a fan of pet insurance but am soooo glad I did this. They did everything that was promised and helped us get our dog through his surgery.
Melanie
I honestly am so upset at myself for not doing research before going with PetPlan. My dog has been relatively healthy up to this point (9 years) but lately has had some issues with recurring bladder infections as well as heart issues. EVERY single time I submit a claim with PetPlan, I get an email saying my claim will be reviewed within 10 - 15 business days. I've not once had a claim reviewed and finalized earlier than ONE MONTH!. Not only that, they currently owe me about $1,200 over three claims and one cheque (around $600) I have been waiting for for TWO MONTHS!!! This is completely unacceptable for a business to run this way. I am now experiencing some financial hardships and really need this reimbursement but every time I reach out to them they come up with one excuse after the other (the mail must have gotten lost, etc.). I have never had any mail get lost so there is no way this can happen twice in a row. Honestly, if it wasn't that I could never live with myself if my dog got seriously ill and I didn't have coverage, I would have cancelled months ago. DO NOT GO WITH PETPLAN!
Supriyo R.
I had heard about petplan from other people and thought that their structure was credible and straight forward to work with. Their reimbursement format is sketchy. I had insured our cat (30$ per month) and had incurred over 600$ in bills from two vet visits. When submitted for claims, they got rejected missing documents which I had already uploaded online. Customer support is extremely unhelpful and does not clarify what they need to process the claim. We are doing okay for where we are and honestly it's not worth the hassle haggling with petplan if you can look at alternatives which work with vets directly.
dave P.
I’ve been with pet plan for almost a year. My pup is prone to several health conditions and sees the vet a fair bit. I have always received my reimbursement quickly and with minimal hassle.
Henry O.
Petplan is a very good company and I am very grateful they exist.
Trish
I wish we could give ZERO STARS. DO NOT TRUST THE 5 STAR Reviews... they are NOT REAL. I've been paying this insurance for a few years now and recently my GSD had an injury and we noticed him panting heavy. We took him in to get his heart checked and his leg and hip. After tests it showed his heart was fine and they couldn't find anything wrong in the X-rays on his leg, hip was fine. So the doctor referred us to an Orthopedic to get his ligaments checked. But first I wanted to send in the claim for the tests. Well guess what I found out... PetPlan takes forever to get back to you, and then just asked for more documentation and then gets back to you again for more documentation only to turn around and tell you it's not covered. They are the WORST...ALSO THE RATES GO UP EVERY YEAR.. THIS YEAR 165.00 PER MONTH.... THAT DOESN'T COVER ANYTHING! DON'T WASTE YOUR MONEY ON THIS .....
