Petplan Pet InsuranceReviews of gopetplan.com

As an Insurance policy, the policy should cover something. I am writing this feedback after i just got off the phone with your company from finding out that none of my pet's recent veterinary bills would be covered. I will not go into details about what was not covered, but the procedures were surgical in nature. I am primarily writing to share my disappointment with your company's terms and conditions and corporate-focus. As an insurance company, just like humans, an insurance policy for pets should cover services that could prevent a pet from needing to file claims with you. This is a form of corporate greed your company has chosen. Your company chooses to not prevent potentially life-changing events, which in-turn drives said pet to need your services. This is a backwards corporate policy. I can understand routine checkups not being covered, but in the instance of spaying/neutering, your terms and policies directly contradicts itself. Your company chooses to not cover spaying/neutering for the sole fact that so more pets can be born, for a chance that that pet gets covered under a Pet Plan policy. This is corporate greed. The contradiction comes in from the fact that you state that your company does not cover pet pregnancy. This is gross. You do not cover the prevention of a life-changing event (Spaying/Neutering), nor do you cover the result of your initial choice (Pregnancy). Secondarily, another contradiction, your terms and policies recognize pet theft, but the hoops your terms make someone jump through are egregious. The contradiction is that your company does not cover pet micro-chipping. The simple fact that your company's terms and conditions are more 'exemptions' than coverage benefits. I know someone in your organization may skim over this complaint, disregard it and nothing will be done about it, but i hope i am wrong. The world is changing where more and more people my age are getting pets. Pets are our children. If your company were to include preventive care, more people would open policies for their pets. Your company terms and conditions need to be brought up-to-date, into light with the current world. Preventive care not only benefits your company with more policies, but ultimately benefits the pets we call our children, and extends the life of our pets. Longer pet life = longer pet policies. Simple business case, but your company chooses to focus on greed rather than putting the pet first. It is for these reasons that i have cancelled all of my pet's policies, effective today. I can only hope this grievance is met by the correct eyes in your organization to implement change.

Petplan insurance has never refused a claim or made me fight to get reimbursed for necessary pet care. Without Petplan I honestly don’t know if I could afford to care for my English Mastiff Bartleby. He has allergies and a joint issues. I would recommend getting Petplan as soon as you get a new furry family member.

Fantastic pet plan Insurance. Covers all of my little guy’s needs. So easy and fast to submit a claim, and cheque arrived quickly. If you call, staff are very friendly and knowledgeable. Highly recommend!!!

Two claims have been made since May this year for complimentary treatment and an expensive operation 5 weeks ago for to repair a ligament. Petplan have been first class with all the claims and kept us advised at every stage. They are good value for money and give a first class service. They are much better than the well known high street company we were with before.

It would be impossible to treat my cat without Petplan. Being less than 1 year old she developed some eyes and dental problems that needed immediate treatment and successive surgeries. Petplan made it easy to choose the best path available in order to help my beloved kitten

We have been with Petplan since about 2013 and have made several claims through the years for our Boxers. Our most recent claim was for our Boxer Charlie. He started to have seizures out of the blue and needless to say we were terrified and heart broken to see him suffer. He was only 5 years old and SO full of life. Long story short he had something called insulinoma or a tumor on his pancreas. Because we had insurance it made the decision easy to pursue all the testing required to find the cause then the decision to pursue surgery. The surgery was an absolute success and every day I look into his sweet loving eyes I know we made the right decision. Our insurance policy through Petplan made this whole ordeal manageable and it gave us such peace of mind. The claim process is simple and whenever you called or emailed they ALWAYS ask how your pet is doing and they are totally sincere and genuine. I tell this to anyone with a pet - Get pet insurance! It is worth every single penny you pay in premiums to know that when you need to use it - it's there. I highly recommend Petplan!

We had never had a *big* pet before. But even the small ones we took to the vet and those bills sometimes made us have to make hard decisions. When we got our cat; we talked and talked and talked about whether or not to get insurance. I talked to co-workers and friends, and the vet office. Most of what I heard is - "it's completely up to you", which didn't help. Finally, after 2 months of debating and trying to figure out what company - we went with Pet Plan. We are all so glad we did! See, our cat was young, and healthy...and insurance is a tough decision - banking on a future that nobody can foresee. Well, 2 months after we insured our cat; she started having big issues. We tried to handle it on our own; but then decided to take her to the vet. The vet wanted to do some tests - blood work and other tests to try and figure out what was going on because no - it was not "normal". Because we had Pet Plan - I didn't even hesitate - I immediately said "YES!" because I knew that we had the support of Pet Plan. The news was not good - she had been diagnosed with one of 2 cat diseases that are 100% fatal and there is no treatment or cure. We were devastated!!! She is such a sweet and loving cat. The vet wanted to send her to an animal hospital to see an Internal Medicine Specialist and because of Pet Plan - we could without fear of "can we afford this?" The Animal Hospital agreed with the diagnosis; but did say there are experimental treatment options if we were willing and/or financially able to try. Again - because of the support of Pet Plan and how quickly they get back to us - we jumped in! I am happy to report that she is alive and seems to be doing well. For a cat with a disease with no treatment and 100% death rate - that is phenomenal. I am eager to find out how her blood tests will be after her first month on the medication. Pet Plan made it possible for us to focus on our cat's health; not the paperwork or the bills. She is a member of our family and deserves our full attention just like Aunt Judy does.

Our dog Ruthie has had problems since she was just a few month old. She has been in and out of the hospital. She has had to have multiple x rays, seen a neurologist, undergone an MRI, and been on pretty expensive medicine for almost a year now. We are so thankful for Petplan. They have been there the whole way with the treatments for Ruthie. It has always been a very easy process and they pay right away no extra questions asked. I am forever grateful for Petplan, without them we would be in a huge amount of debt. Now we can care for our dog and not have any added stress worrying about how we can afford it!