Petplan Pet InsuranceReviews of gopetplan.com

UPDATE - My claim was resolved successfully after many calls. They had been going through an update to their computer system. I have four dogs and have had Pet Plan for years. They were great but in the last year their service is horrible. Can't get through to anyone. They just don't answer the phone or answer e-mails. I have a claim that was paid however I never received payment. It shouldn't be so hard to reach someone!!

We had Petplan when our cats were 8 week old kittens, up until they were 2 years old. They went back on Petplan at age 7 years. The website is good. You are kept informed by texts regularly. Let your vet send in the forms on your behalf, as this means quicker pay outs. Within two years of re-joining Petplan, our cat Tom was diagnosed with heart failure and thyroid problems. He had bloods and scans done. He is now under the care of a cardiologist. It takes five meds daily to keep Tom alive. We could not afford this level of care without Petplan. You never know whats around the corner. Petplan has been our safety net. Remember there is no NHS free care for our animals. To have inadequate or no insurance at all, is taking a huge financial risk. Toms ok at the moment, although it`s been another trip to the vets. He likes to fight and as I write this review, he is wearing one of those cones around his head. He thinks he`s a bad ass lion fighting other male lions on the Serengeti planes, but in reality he`s a little moggy in a back garden in north wales!

My dog Oscar had major issues last year involving traveling around the country to different specialist vets and a big operation. Petplan made a stressful time much easier with prompt no quibble payments & helpful sympathetic staff

Petplan is unscrupulous. We used them fir 13 years. Made no claims. They are doubling the premium this year as dog is now 15. Customer service is terrible. Obvious they just want us to leave as dog is old and may now make claims. They only want you when you won’t make a claim with them. I urge you NOT to use them.

Petplan is terrible! We've given them our money for 13 years and insured all our pets with them, but never again. Django has had PetPlan insurance for 13 years and for the first 10 years all we did was pay premiums faithfully and never made a claim. In the last year, he started having some issues. He's recovered and is doing great, but he had a lot of claims. As a result, PetPlan increased his premium by more than $100/month, reduced his coverage dramatically, and urged us by phone to cancel or reduce coverage even more because "he is old". That's how much they care. Audrey is 10 and has had Petplan insurance since she was 12 weeks old. Despite having had almost no claims for the past 10 years and ZERO claims in the past year, Petplan increased her premiums by more than $25 a month for the next year. At renewal, there was a problem on their end processing my payment that I confirmed was corrected the next day, yet 10 days later I received a threatening non-renewal letter saying that if I didn't pay them they would cancel and Audrey would never be able to get insurance from any company for her pre-existing conditions. Petplan has gotten worse every year since they changed underwriters a few years ago. They will take your money but let you down when your pet needs insurance the most. They pretend to care, but they don't. Do not use!

This is the worst pet insurance provider i have ever worked with. I tried to cancel service for over a year and they kept billing my account and lying about my calls. I had talked with their department several times to cancel and they always said "ok you're plan is canceled now" and every month I still got charged for it. If you want a insurance plan that scams you sign up but if you want to have reliable customer service do not go with this company.

I spoke with Sarah at Petplan today. She was very helpful, engaged, and solved my problems immediately. I could not recommend her or Petplan any higher!

I wasn't happy with the policy and have been trying FOR HOURS to cancel this. There are several listed phone numbers and none of them have led me to a real live person to cancel my policy. I have tried every number on the website to cancel, my inquiries have gone unanswered. This place is an absolute scam. I will be doing stop payment through my bank because I have no been able to reach anyone to cancel my policy.