Petplan pet insurance covers up to 90% of vet bills for dogs & cats. Get a free quote today! Our mission is to ensure healthier, longer lives for pets and peace of mind for their people.
Petplan Pet Insurance (gopetplan.com) has 791 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing791 approved reviews, newest moderated first
Jennahfer
Angela was extremely helpful, and took the time to explain everything thoroughly for me. Despite some technical issues, I never felt rushed and we were able to resolve my questions. Thanks Angela!~
Response from Petplan Pet InsuranceJul 6, 2021
Jennahfer, thank you for your review. We're glad your experience with Angela was a good one.
Peter H.
Had a major health problem with my puppy,Poppy. Ran up massive Vet bill. Thankfully she is now fine, and I am fine as Petplan paid the vets bills in full no quibble. Unlike the company my other dog was insured with who queried everything and cut as much as possible. Thank you Petpan
Response from Petplan Pet InsuranceJul 6, 2021
Peter, thank you. We appreciate you taking the time to review us and are glad to hear the Poppy is doing well.
Erna A.
Dear Petplan Team, I am very please with Daniel Griffith who helped me this evening with my claim. I had been call back to Petplan couple times to clear this claim. I had been waiting almost 2 months for this claim. I am very happy that Daniel was there today to help me with my claim. He is very nice ,helpful and attentive to my situation. I had been with Petplan Insurance for 4 years and never happened . My Princess is very happy and healthy now. Thank you Daniel for making my day today. Best regards, Erna Anderson Proud pet parent / Princess Layla / King Charles Cavalier 4 years old
Response from Petplan Pet InsuranceJul 6, 2021
Erna, we're so glad to hear Daniel handled your claim well! Thank you for taking the time to share your review and providing your feedback.
Eileen M.
I spoke with Joe. He was very helpful and engaging. It’s been a stressful week with my dog having surgery and he was truly concerned.
Response from Petplan Pet InsuranceJul 6, 2021
Elieen, thank you for sharing your review and the experience you had with Joe. We're wishing your pup a speedy recovery.
James
Stacey Johnson was the representative I had the extreme good fortune as well as delightful pleasure to deal with and she wasted no time solving my issue and was very knowledgeable and adept. I had tried 3 previous times to talk to an actual person , as it was concerning credit card payment , and I did not want to leave my information on a bot. If ever I have another issue I sincerely hope I get Stacey to handle it
Response from Petplan Pet InsuranceJul 6, 2021
James, we're delighted to hear that Stacy delivered an exceptional experience for you. Thank you for sharing your feedback.
Alison P.
In the 9 years since I’ve been with Petplan, Mike DiSandro is the only one who took a moment to look at my account and make sure that I was getting the best annual premium possible. I didn’t even ask him to, he just did it. It turns out, this entire time, my dog was listed under the wrong size (she’s small!) and my premium was higher than it should have been. Thanks to Mike, my premium is a lot easier to deal with.
Response from Petplan Pet InsuranceJul 6, 2021
Alison, thank you for such a candid and thoughtful review! We're glad to hear that your experience with Mike was exceptional.
Ruth P.
Daniel helped me on the renewal process, he explained the different payment options. I was able to take advantage of a discount by making a one-time payment. Great service!
Response from Petplan Pet InsuranceJul 6, 2021
Ruth, thank you for taking the time to recommend us and specifically Daniel. Being a Petplan pet parent means a lot to us.
Alessandro
Joseph Prater was very helpful and professional. Pleasure to deal with and knows what he's doing.
Response from Petplan Pet InsuranceJul 6, 2021
Thank you, Alessandro! We appreciate you taking the time to review us and Joe.
