Petplan Pet InsuranceReviews of gopetplan.com

Jennifer in Customer Care was very helpful and kind when she called with an update today, and I always have good luck reaching representatives when I call with questions or concerns about my policies. Petplan (aka Fetch) has been wonderful with the claims in my pet family, and has saved both my credit history and my peace of mind more than once! Claims are paid out somewhat slowly for the industry (within 15 days), but direct deposit speeds things up. Would love a way to direct-pay vets in the future.

Spoke with Stacey Johnson for various questions I had about my puppy’s coverage. Stacey was very pleasant - very knowledgeable and very helpful! Pet insurance is new to me so to have support like Stacey’s is extremely important.

Do not Buy. Started with my 8 week old kitten. No claims at all. Year 1 moderatly priced premiums , year 2 a substantial increase ,even though no claims and a no claims rebate. This years premiums raised by 138.00 still no claims and a claim free rebate. What a joke what rebate. We canceled , we can only imagine the premius next year. Seems like this company is all about making money.

Called in today with a few questions about the plan we have for our schnauzer Oliver. Spoke with a woman by the name of Stacey Johnson and she was just friggin' awesome. She was polite, patient and informative. Love Pet plan and gotta love Stacy. Glad I signed up. Sincerely, G. Thibodeau Canada

Called in and spoke with Stacey Johnson who was extremely helpful in making sure my claim had all the documents necessary. I love PetPlan!

I called today and spoke with Stacey Johnson concerning a claim I had questions on. What an extraordinary, professional and outstanding employee! Stacey was courteous and very knowledgeable answering all my questions thoroughly. Stacey deserves a raise for how she treats Pet Plan customers! I’m very impressed because her customer service is second to none! Sincerely, Colleen and Thor B

This insurance company is a scam. I tried to cancel my plan before I sent in my cats wellness check from the vet because I wanted insurance that offered preventative coverage. They prorated my refund making me pay for months I wasn't covered. When I called to check what I was paying for the lady on the phone proceeds to get loud and angry. It was a horrible experience. She just kept spouting off lame excuses why I should pay for services I didn't receive. It's more the principle of the thing tbh. It was only a little over 20 bucks. For them to be so petty and rude for 20 dollars makes me wonder how difficult it would be to get them to pay for a claim. I'm glad I figured this out now instead of hundreds of dollars later.

UPDATE TO PETPLAN'S RESPONSE: I did call to discuss my other options and if I wanted to keep my monthly payments at $149 per month they would only provide me with a total of $4,000 annually of reimbursement vs. the $15,000 I had for the years prior. Why would I pay them almost $2000 a year for only $4000 in coverage? Petplan also doesn't reimburse you for 100% of your veterinary bills and are nickel and dime-ing you over what is covered. I repeat: Do not waste your money on this horrible company! My dog turned 13-years old, and after paying $149 per month for her lifespan, Petplan raised her monthly premiums to $352 right after her 13th birthday. I called to see if it was a billing error and they said no. The plan renews annually and the rates can increase. It is so wrong to raise the rate by over 100% with no warning (they said they sent a letter which we never received) in the years of my dog's life when she might actually need coverage. They were all too happy and quick to cancel my policy when I said I could not afford a $352 monthly premium because honestly who could. To do this after a global pandemic when people are really truly hurting financially makes it even worse,. Petplan knows I have paid them over $20,000 with little to no reimbursement because my dog has otherwise been fairly healthy. Please learn from my mistake and do not waste your money on this horrible company who doesn't care about providing your pet and it's owner with peace of mind and care. As soon as your dog becomes a senior and they might actually have to reimburse you for costs associated with veterinary bills, they more than double the rates of your policy so you can no longer afford to pay for dog's medical insurance. This is so wrong.