GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairJan 28, 2026

Dear adriana, We’re absolutely touched and honored by your amazing review—this means the world to us! It’s such a huge compliment that our extensions have left you so impressed, even after you’ve tried so many other brands including high-end ones that cost over $400. Crafting hair extensions that’re incredibly soft, with a gorgeous natural shine and genuine premium quality is always what we strive for at our core. We’re over the moon to hear we’ve easily become your go-to brand for hair extensions, and we truly cherish this trust you’ve placed in us! We’ll keep holding the strictest quality standards and bringing you even better products in the future. We’re already looking forward to your next purchase, and we’ll always be your most reliable choice for beautiful hair extensions

Response from GOO GOO HairJan 28, 2026

Dear Jordan， We’re absolutely over the moon to hear you love your sewn in weft and that it turned out absolutely gorgeous! Making sure you get the perfect hairstyle you’re happy with is exactly what we strive for. This amazing result is the best compliment to our hair quality and craftsmanship. We’ll keep bringing you high-quality wefts to make every one of your hairstyles stand out. If you have any little questions while using it, feel free to reach out anytime—hope you stay stunning always!

Response from GOO GOO HairJan 24, 2026

Dear Linda, We’re absolutely over the moon with your rave review for this halo hair extension! We’re thrilled that every single detail— the perfect color, top-quality Remy hair, and super easy application—checked all your boxes, and even your best friend thought it was your natural hair. This means the world to us! Crafting each extension with care to help everyone effortlessly get a natural, gorgeous hairstyle has always been our goal, and your love for it is our greatest encouragement. If you ever want to share tips for wearing it, or explore more styling ideas, feel free to reach out anytime. May this halo extension accompany you for countless beautiful moments!

Response from GOO GOO HairJan 24, 2026

Dear Erin, We’re absolutely over the moon to read your wonderful feedback! we’re incredibly grateful for your trust in us—and thrilled that our customer service team could respond promptly, match you with the perfect shade, and take great care of you every step of the way. Your praise for our customer service and after-sales support means the world to us—we’ll keep holding onto this care and dedication for every single one of our customers. We hope this perfectly matched set of extensions brings you endless fun with all your gorgeous hairstyles, and thank you so much for your understanding and love!

Response from GOO GOO HairJan 17, 2026

Dear customer， We sincerely apologize for the frustrating experience you've had. We completely understand why you're feeling angry and disappointed. Please allow us to explain a bit about our current order process. Our website is currently set up for pre-orders. These pre-orders typically take between 25 to 60 days to ship. We take great care in our strict selection of raw materials, which unfortunately can lead to these longer shipping times. To help us get to the bottom of this, Please confirm if your recent order was a pre-order. Regarding our customer service response times, we aim to reply to all inquiries within 24 hours. If you haven't seen an email from us, it might be worth checking your spam or junk mail folder, as sometimes replies can accidentally end up there. Right now, we're having trouble locating your specific order in our system, which is why we can't yet confirm the status of your customer service interactions. We've reached out to you through the Trustpilot platform to request your order details. If you could please provide that information there, our customer service team will be able to contact you directly to help resolve this issue as quickly as possible.

Response from GOO GOO HairJan 11, 2026

Dear Jami ， We’re truly sorry to hear about the frustrating shopping experience you’ve had with us—we totally understand how upsetting this must have been for you, and we want to make sure we clarify everything clearly for you. We’ve looked into your concerns regarding your shipment and pricing in detail, and we’d like to walk you through the details to help clear up any confusion. To start with the shipment: there actually wasn’t a mistake with what we sent you. You placed an order for items listed as size 14, and we shipped out 14-inch extensions—this is exactly the specification that corresponds to your order. As for the pricing: a single pack of our 150g Golden Blonde Highlights (8B/60B) Clip in Hair Extensions is priced at $89.99 USD, and this is clearly marked on our official website. Your total order amount of around $200 USD is based on the purchase of two packs of this exact product. We’ve also reviewed your previous conversation with our customer service team. They did let you know that the size of extensions can’t be adjusted once a shipment has been sent out, but they also offered a helpful solution for you: you’re welcome to reach out to us to arrange a return or exchange as soon as you receive the items. We sincerely apologize again for any inconvenience this misunderstanding has caused you. We’ve just sent you a follow-up email with more details to help resolve this matter further, so please do take a moment to check your inbox when you have the chance. We truly hope to have the opportunity to make things right for you and restore your confidence in our brand.

Response from GOO GOO HairJan 10, 2026

Dear Amy， We are so sorry to hear about the trouble you've experienced. We completely understand how frustrating it can be when tracking information isn't available right away, especially with international shipments! Please be reassured that your package is definitely on its way. It's quite normal for initial tracking details to take a little while to update, and we're keeping a close watch on its journey for you. Regarding delivery times, they can vary depending on the carrier. For instance, shipments typically arrive within 2-4 business days via USPS or 7-10 business days with other services. Your order is progressing well within these typical shipping timeframes. On the topic of customer service response times, we aim to respond within 24 hours and can confirm we met that timeframe for your recent inquiry. We're excited for you to receive your order! It has now been shipped and is currently scheduled for delivery on January 13, 2026. Our customer service team has also sent you a separate email containing detailed tracking information, so please do check your inbox for that. Thank you again for your valuable feedback.

Response from GOO GOO HairJan 7, 2026

Dear Paigewhite, We would like to express our sincere appreciation for your positive feedback on your recent purchase of our hair extensions. It is truly reassuring to learn that your initial apprehension about your first order with us has turned into complete satisfaction. At GOO GOO Hair Extensions, we place the highest priority on product quality and customer experience, and your recognition stands as the most valuable affirmation of our efforts. We greatly look forward to welcoming your return for future purchases, and we are committed to consistently providing you with products and services of the highest standard. Should you have any inquiries or require assistance with your next order, please do not hesitate to contact our customer service team.