dkbrunnemer
Buyer beware! Junk hair.
The hair is pretty, but it's obviously coated with something! I've been wearing extensions for a long time and have never felt any hair more plastic feeling. Yes it's real, I did test it because of how it looks and feels. It sheds a lot. I ordered 4/26/4 but it is definitely not a 4. I contacted the company to ask for a refund but they will not email me back. I knew better than to order from Googoohair.com. I just had a feeling that they probably pay for good reviews! But dang it I did it anyway.
Response from GOO GOO HairJun 18, 2026
Dear customer, We are truly sorry to hear about your unsatisfactory experience with our hair extensions, and we sincerely apologize for all the inconvenience this order has brought you. First of all, we want to confirm clearly that all of our hair products are crafted from 100% Remy human hair. We always take great pride in supplying premium, ethically sourced genuine human hair extensions to every customer, and every batch goes through strict, multi-step manufacturing inspections to maintain consistent high quality standards. Regarding the coated or plastic-like texture you felt: there is no synthetic coating added to cover the hair. The smooth, glossy surface you noticed comes from the nourishing hair care products we apply during production. This special conditioner treatment is a necessary part of our craft to protect the hair cuticles, prevent dryness and tangling, and deliver a silky soft finish right out of the package. After the first few gentle washes with mild shampoo, this conditioning layer will fade naturally, and you will feel the natural texture of raw human hair. As for the color mismatch concern: our quality control team carefully checks each bundle before shipment to avoid sending incorrect color numbers. Minor differences between the item and product photos are actually very common and normal. Different lighting environments, shooting angles, screen color calibration and personal lighting when you take photos will all create slight color deviations. Excessive shedding can be caused by multiple external factors instead of product defects, including improper daily styling, high-temperature heat tools without heat protectant, incorrect washing or combing routines, and lack of regular deep conditioning. Different care habits will greatly affect the shedding condition of human hair extensions. We also sincerely apologize for the trouble of not receiving our reply after you reached out. Our customer service team promises to respond to all customer inquiries within 24 working hours, and cases of missing replies rarely happen. It may be that your email went to our spam folder. To effectively look into your case and properly resolve all your troubles, could you please send your order number, purchase screenshot and clear photos of the hair to our official email: [email protected]? Our dedicated support team will check your order thoroughly and get back to you promptly with a proper solution once we receive your email. We value every customer’s shopping experience deeply. We hope to have the chance to communicate with you properly via email and make this right for you.