Karen W.
Frustrating process to submit for a refill
Everyone I go to submit for a refill, I’m required to submit all my info over again. When I spend lots of time putting in my medications, the site errors out. I’m so frustrated with the process. I usually do it on my phone, not sure if that’s the issue, but I’m frustrated the renewal process is so challenging. If I’m logged into my account, I should not have to reenter everything unless something has changed.
Response from GoodRxAug 28, 2026
Thank you for your feedback, Karen. We are always looking to improve our services and will pass along your feedback.

