GoodRxReviews of goodrx.com

I’ve always gotten a prescription with no issue. Ms Tina didn’t take out the time to properly send messages, very late responses and eventually stopped replying. Her customer service SUCK!

the service is lame and they dont pay attenten to what you say. it is almost like they just copy and past auto replies. what can you expect from a service thats 10 bucks. i dealt with Candice Reynolds a slow witted RN i asked real questions and she gave wrong answers and even mixed up a med i asked for. then when i asked to speak to a doctor, she got butt hurt and left the chat. then, Kern S., Patient Support, messaged me a day later and said i was "disrespectful and threatening". smh and had the convo right in front to see and still said that. no she saw my pic seen that i was black and automatically said i threaten some one. if you need a simple script then i can see using this service but anything serious they are filled with soft minded raciest people. deal with them at your own risk. ***UPDATE*** yall miss the point entirely, and from the looks of the other reviews yall do that alot. the point was not the refund the point was the service. there is a chat that i'm sure saves what you write and somehow the lady still said i was "disrespectful and threatening" for asking to speak with a doctor. your customer service is terrible bottom line.

Over the years I have had GoodRx I have rarely had to call with an issue but when I have your customer service has been amazing in handling things immediately and if I need to get a call back that response time is also amazing !!

SAVINGS and discounts

rebecca the provider is great, but goodrx as a company sucks! Why do you have agents answering the phone that can't see prescriptions? I know it is because of HIPAA, but you need specialized agents or something because if a change needs made it is literally impossible to get it done. What's even crazier is the phone agents can't call the goodrx providers. So I, a non-medical person have to ferry between the providers who are busy with new patients and the phone agents to tell them what people in their own company are doing! The regular agents just say they can't see my scripts. They send you to live chat. The chat people don't read the notes before them so they just reply generically. If you are going to offer telehealth, your support needs access to prescriptions. I as the customer shouldn't be the middle man communicating betweent departments of your company about what is going on.

Good Rx saves me over $100 a month on my two medications!

Some pharmacies deny that you don't cover the meds or that we pay more than the GoodRx app stays that we should be paying. Specifically Meijer in Marion IN

The savings for such a low price plan. Keep up the great work.