GoodRxReviews of goodrx.com

If I could give ZERO starts, I would. I became a Gold member and started a visit to get a prescription. After 48 hours of wait, still no contact from a provider. In their replies here at Truspilot they tell people to send them a message through their care portal. Well, I send to dozens. No response for a full day. Then, eventually I would get someone to just say things like "a provider will contact you as soon as possible". I got emails saying my visit was complete when it never happened. I got emails saying I had new messages in the portal, when none arrived. A mess. Finally I got this message in my portal: "We apologize for the delay while we are waiting for a provider who is licensed in your state to assist you. If at any point you need to seek care elsewhere, please let us know and we can always cancel and refund your visit here". I am in Michigan, US. If they cannot find a provider in the whole state of Michigan, to simply give me a single call in 48 hours, why is GoodRx Care good for anyways? Oh, and if you call their number, they tell you the only options is... to send a message via portal! Which, I bet money, is what the GoodRx automatic response will suggest below this review. A scam.

Not good. Communication is poor; provider will end visit without letting you know or understanding the outcome. Seems like malpractice and fraud when you pay for a visit and don’t receive proper service or a prescription. Do better or don’t offer this service

1/10 do NOT recommend Care practitioner responded, provided a rx that I am allergic to, then closed the visit and went silent. No one to call. No responses in the chat. Very frustrating when you have no way to get actual care. This is like using an AI bot for care. Hey ChatGPT, how do you treat xyz. If that is the level of service you are looking for, this is it. If you want to have ANY communication or clarification, good luck. This should be discontinued. The only way I got a response was to pay for a new visit. Update: Even GoodRX’s reply lacks attention to detail. I didnt ask for a refill and was not told to go to the dr. I simply needed a different medicine as I am allergic to the one they provided, which was never a question on the intake form and should be asked before blindly prescribing stuff and then never responding again. No explanation for being ghosted, for the lack of any conversation with the provider, etc. Still no reply in the chat they tell you is the only way to communicate with them. Will update on whether I get a refund.

My doctor gave me a scrip and the charge would have been $400. But on GoodRx the cost was $13. Yahoo!!

Absolutely trash. I have been waiting well over 24 hours for a response from their "care team". No response still. I have a prescription in limbo with no way to do anything about it. And don't think about calling, there's no way for the GoodRx team to do that. They simply gave me instructions to send a message "Attention Care Team", but that doesn't work, either. I will NEVER use this service again, and I will NOT be recommending it to anyone I know. I will also be requesting a full refund for this service.

I went to CVS pharmacy in Cedarhurst NY and showed them the goodrx coupon. They tried to process it and I was told the system does not accept the Group (GDX12). The coupon was useless.

Paid $179 for a year of their home delivery service for myself and my husband. Most orders got immediately cancelled on their end, they don't seem to know how to pull refills from the system and want to contact your doctor each and every time for maintenance drugs. Their website is terrible, pushing you to use the app, but it's hard to find out how to get help. It's clear they're trying to save money by not having much customer service, but when your site is so awful and sparse with no info on it, you need help figuring out what is going on. Stick to the free coupons and don't pay for the delivery.

Awful. I understand their system isn't an instant messenger, but it really shouldn't take 4+ hours in-between each message. The site itself is broken or something, I cannot find the "view prescription" button they're referring to anywhere. I thought maybe the site isn't mobile friendly, but still couldn't find on desktop. Even tried the app. I tap where it says "care," just a white screen. I'm so frustrated. I wanted to try to pick up my prescription today, but everything is closed now.