Mikial
Very Frustrating Expereince
Went through the whole process and got a prescription written, but their system had an error and never let us select a pharmacy. After that, all we got was a repeated error messages saying they couldn't find a coupon for our pharmacy, but they had never let us choose a pharmacy. Tried for two days using chat and called them 4 times but no one was able to do anything to correct the issue. At this time we still do not have the prescription sent to a pharmacy. Their customer service is worse than zero! UPDATE: After 5 phone calls, and multiple chat messages, GoodRx finally called the prescription in to the pharmacy manually. We got the prescription filled and were able to use the discount coupon. So in the end they came through, but the aggravation, frustration, and worry over getting the prescription we needed was stress we certainly did not need. GoodRx needs to improve its customer service. The people you reach when you call the numbers try their best, but they do not have the capability to correct problems like we had.
Response from GoodRxJan 8, 2024
We're sorry you had a bad experience with GoodRx Care, Mikial; unfortunately our GoodRx Care team can only be reached through the message center. We would be happy to look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please send us a message through your GoodRx Care account and we'll be happy to help! Additionally, we will be reaching out to you via TrustPilot for more information, please respond at your convenience. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend.

