GoodRxReviews of goodrx.com

Update: I will say that after providing details to GoodRX after they responded to this complaint, a doctor prescribed a different antibiotic. It should not have taken 36 hours and multiple, increasingly frustrated messages, though. The initial consultation was fine. I was prescribed an antibiotic for a UTI. Unfortunately, even with food, the antibiotic made me extremely nauseous, and I couldn't eat or drink. I messaged a follow up, twice, that was finally answered after 13 hours. It was a stock reply that, based on my symptoms, I should see a doctor in person. My symptoms HAD NOT CHANGED. I was simply nauseous from the prescription and wanted to know if I should switch to a different antibiotic (there are several commonly used for UTI's) or if I could get a rx of Zofran for the nausea. I replied AGAIN and have not heard back. And considering that a hurricane is currently passing over my house, an in-person doctor's visit isn't very practical. If this is how GoodRX handles a simple follow-up, I will cancel my membership.

Good RX saved me a ton of money on prescriptions that were not affordable.

Complete waste of money!!!!

I am extremely upset at the shoddy, unprofessional way I was treated this evening. I paid for an online medical consultation with "GoodRx Care," jumped through all of their online "hoops" to supply requested data (including photos of my driver's license -- so watch out, you people who are thinking of using this service!) -- and the "Chat" started with a Nurse Practitioner who said she had reviewed my notes and asked if I "was I ready to receive a link for our video-chat." I replied immediately that I was, and said to go ahead and send the link. That was the last I heard from anyone there! Over the next four hours I sent 6 follow-up queries, wondering if she had somehow dropped me, or I got eliminated from the queue - who knows. No response(s) whatsoever, and I sat and stared at my screen, waiting for that so-called "Chat" until midnight -- more than 4.5 hours with no response whatsoever! If the so-called "medical care provider" left, or it became "after hours," she should have let me know, instead of setting me up for the expectation of an imminent consultation. Better yet, she should NEVER HAVE ASKED IF I WAS READY FOR THE VIDEO-CHAT in the FIRST PLACE, if she wasn't going to follow-through with it. I should have gone to an Urgent Care locally, this evening, instead of trying this totally uncaring so called "GoodRx Care." (I was trying to avoid COVID, flu, RSV etc. exposure in waiting rooms.) There was no "CARE" about my health whatsoever, and nothing "GOOD" about this ridiculous experience. I will be seeking a reversal of charges with my credit card company in the morning. Money for NOTHING. UPDATE, RE: GOODRX CARE'S REPLY: Annnnnd, there you go. They aren't going to do anything to address their very flawed Modus Operandi. Apparently they think it is just fine to take your money, tell you that they have reviewed your information and will now be sending you a link for a video-chat -- and then fail to do so. The salient point: They are fine with WASTING YOUR TIME and YOUR HEALTH, while they just "drop the ball" on further communication, without any explanation at all. Note how on the homepage of their website they state: "Affordable Care. Anytime. Anywhere." False! They also prominently feature a "review" on their website that purports to be from someone who made an appointment in the middle of the night and got a prompt consultation/resolution. Also false! In my experience, they just disappeared with no consultation and no explanation. I do not like someone else wasting my time, and "GoodRx Care" wasted several hours of it. How are they even in business??

Your help with prices

Quick response and resolution. Called my pharmacy to take care of issue. Very happy.

I am paying for good RX gold and every time I try to use it prices are actually higher than what the website is showing. The regular good RX has been cheaper than the gold version. Not sure what I'm paying for possibly thinking of canceling

Being able to find the lowest price for my Rx. And having the coupon to show at the pharmacy.