It used to be that when I went to the pharmacy to pick up my rxs, there were no surprises of high or higher prices. Now there are surprises each and every time. The pharmacy has to click on another # to get a more reasonable price. I still don't know what is going on, but I don't like it one bit.
Response from GoodRxOct 1, 2024
The prices you see in app are the prices you should expect to pay. If you ever run into an issues please give us a call at 888-799-2553. We'd be happy to help!
CA
customer Annette F.
I don't like the fact that your prices…
I don't like the fact that your prices changed and a few pharmacies don't carry you anymore. I switched to single care which is about a third of your price for a lot of my medications.
Response from GoodRxSep 26, 2024
We understand your frustrations; GoodRx prices are tied to a medication's cash price, unfortunately when the cash price fluctuates so do our coupons. In case it helps, we provide information and links to the manufacturer coupons and other resources below the coupon listings on https://goodrx.co/savings.
GR
G R.
Prices Can Change Daily
Part of a complaint to the BBB: I understand the explanation for the "special" coupon. However, the pharmacy rung up the medication on the day they received the medication. They indicated to me that it was available and I picked it up the next day with a price of $36.83 on the printout attached to the medication. I provided my credit card and the item would only ring up for more money. This is not an acceptable way to do business and is tantamount to "bait and switch". I do believe that I will continue to address this issue.
Response from GoodRX: GoodRx prescription discounts, coupons and prices shown are based on multiple sources, including published price lists, purchases, claims records, and data provided by pharmacies. The prices we show are our best estimate; while we believe our data to be generally accurate, we cannot guarantee that the price we display will exactly match the price you receive at the participating pharmacy. As prices are subject to fluctuation, you will have contact the participating pharmacy the day you pick up your medication for exact pricing.
For more information, please review Terms of Use.
Response from GoodRxSep 25, 2024
We apologize for any inconvenience you’ve experienced. If you have an immediate issue, please reach out to our support team at 888-799-2553. They are available Monday through Sunday from 6am to 9pm CT and would be happy to assist.
FR
Frank
Good as always
Good as always
Response from GoodRxSep 24, 2024
Thank you, Frank!
MI
MICHAEL
Amazing
This company works for the average person to afford needed medicine which is what they need and cannot be without
Response from GoodRxSep 24, 2024
We're glad we could be a useful resource, Michael. 😊
GA
Gale
It saved me a lot!
It really is a money saver, only problem I have, pharmacy knows I have this program, most times have to show them the app, then they apply discounts. After complaining so much, it is getting better.
Response from GoodRxSep 24, 2024
We appreciate your honest feedback, Gale! If you ever experience an issue at the pharmacy, please give our GoodRx support team a call at 888-799-2553. They're available Mon-Sun, from 6 AM to 9 PM CT.
SI
Simon
Great prices
Great prices
Response from GoodRxSep 24, 2024
Thank you, Simon!
LP
Louis P.
Physician unable to do simple math???
This is for GOODRX CARE, not the discount pharmacy so I hope this review goes there???
Love the company so when they came out with the care division I couldn't wait. As it happens, I needed a couple albuterol inhalers I use for COPD and have been using for 10+ years. Being stupidly naïve, I thought this would be an absolute breeze, as how hard should it be to get a stupid inhaler, right?
I mean of all the possible drugs in the world that could be made available to somebody, I can't envision anything less menacing with less potential for abuse then a generic inhaler LOL.
Well guess what, they REFUSED me!!!! I was blown away!!! The reason was so ridiculously absurd I cannot even imagine it still 6 months later, but were suspicious because according to whatever antiquated report they were looking at, while simultaneously being unable to use a first grader calculator, was told I was given too many and STILL either had 4 refills left or had filled and was doing too many cuz was exceeding the dosages per day anyway.
So it seemed suspicious and I was deemed a person of interest that I was going through SO many??? LOL!!! Just freaking hysterical and one of the more hilarious things I have ever been told. My goodness, you would have thought I was trying to convince them to fill 500 Percocet for me!
I'm going through too many...YEAH, I'm having a hard time breathing lately, silly me... And since the number of puffs are based on how often you would like to breathe...
If their doctors don't have the ability to write something as simple as an inhaler script, they better just close down the business RIGHT NOW, this very moment because they will assuredly FAIL I absolutely assure you!
In my case the solution was really simple. The doctor was unable to perform math as was calculating my dosages based on the minimum, completely forgot to calculate it on the maximum dosages!
Next day when someone called to listen to my complaint and I spelled it out for them showing how I was not using too many but the person was using the wrong formula, it was talking to a brick wall. Begs to question why they bothered calling.
I have no clue how long it's been since I called but I will guess 6 months. This place is a complete and utter joke and it shouldn't have surprised me they were unable to perform very complicated and complex mathematical algorithms line 4+4=???
Shouldn't surprise me as obviously these people did not graduate at the top of their class or they wouldn't be working there to begin with.
Response from GoodRxSep 23, 2024
We're sorry you had a bad experience with GoodRx Care. We can of course issue a refund as part of our 100% Satisfaction Guarantee. We will be reaching out to you via TrustPilot for more information, please be sure to include the name and email you used for your appointment.
Thank you for providing more information, we were able to locate your appointment charge in our system and can confirm it has been refunded. We will be sharing your review internally so we can better improve our services.