GoodRxReviews of goodrx.com

Name: GoodRx
Address: Santa Monica, CA, 90404, US
Telephone: +18887992553
Rating: 4.2

4.24,044 reviews
Pharmacy & Medicine
Santa Monica, California

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GoodRx

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About GoodRx

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GoodRx (goodrx.com) has 4,044 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: goodrx.com
Website: goodrx.com
Category: Pharmacy & Medicine
Location: Santa Monica, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoodRx reviews

4,044 approved reviews, newest moderated first

samuel
Sep 30, 2024
SaWi
Good experience
Response from GoodRxOct 4, 2024
We're glad to hear it, thanks for the review!
Cami C.
Sep 30, 2024
DO NOT WASTE YOUR TIME OR MONEY
I do NOT recommend using their telehealth service even if it is only $19!! It's a long wait and then there is no way to follow up with the NP or whoever you do video chat with IF you need to. Not only can you not follow up with the provider, you can't even get customer service to message you back...which is how they tell you to get in touch with them. They do not respond back in a timely manner at all and that's only IF they do respond at all!! It's just not worth it. It has been the absolute worst experience of my life!!! 0
Response from GoodRxSep 30, 2024
We understand your frustrations and appreciate your patience, Cami! Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. We would like to investigate and reach out to our Care team on your behalf. Please respond to our Trustpilot request with the full name and email you used for your appointment.
customer
Sep 29, 2024
I am often able to get a better price…
I am often able to get a better price with GoodRx which is so helpful!
Response from GoodRxOct 4, 2024
Way to find savings opportunities!
debra M.
Sep 29, 2024
Prices went up lower on single care.
Prices have gone up to tge point I am forced to use Single Care.
Response from GoodRxSep 30, 2024
We understand your frustrations, Debra. GoodRx prices are tied to a medication's cash price; unfortunately when the cash price fluctuates so do our coupons. In case it helps, we also provide information and links to the manufacturer coupons and other resources below the coupon listings on https://goodrx.co/savings.
customer
Sep 29, 2024
Saved money!!
Saved money!!
Response from GoodRxOct 4, 2024
Congrats on those savings!
Brenée
Sep 28, 2024
HORRIBLE EXPERIENCE!
HORRIBLE EXPERIENCE!! Delayed message responses. Then my prescription NEVER sent to the pharmacy. They quote 2-3 hours to resolve any issues but that’s not true! It took for me to call and be asked 10 million questions for the provider to FINALLY send the prescription. To top it off I had to change the pharmacy too! Never again!
Response from GoodRxSep 30, 2024
We're sorry you've had a negative experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help! We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. https://goodrx.co/3R1EDOp
William
Sep 27, 2024
My Thoghts
Provided good info and has a great search engine.
Response from GoodRxOct 4, 2024
Way to use the GoodRx services to your advantage, William!
Sis
Sep 27, 2024
Worthless, they take your money and don't do anything for you.
Last night I payed for a video call with a doctor. I finally had someone message me and tell me that they were with a customer ahead of me and would be right with me. Nothing. It's now the next day and still haven't heard back from anyone. I want a complete refund. I'm done getting scammed online.
Response from GoodRxSep 27, 2024
We're sorry you've had a negative experience with GoodRx Care. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible. https://goodrx.co/3R1EDOp

GoodRxReviews of goodrx.com

About GoodRx

About these reviews

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GoodRx reviews

SaWi

DO NOT WASTE YOUR TIME OR MONEY

I am often able to get a better price…

Prices went up lower on single care.

Saved money!!

HORRIBLE EXPERIENCE!

My Thoghts

Worthless, they take your money and don't do anything for you.

About GoodRx

About these reviews

More in Pharmacy & Medicine, California

Two Moms Buy Test Strips

Myedpill.Us

Imbue Botanicals

Hempoilsuperstore

GoodRx reviews

SaWi

DO NOT WASTE YOUR TIME OR MONEY

I am often able to get a better price…

Prices went up lower on single care.

Saved money!!

HORRIBLE EXPERIENCE!

My Thoghts

Worthless, they take your money and don't do anything for you.