GoodRxReviews of goodrx.com

Name: GoodRx
Address: Santa Monica, CA, 90404, US
Telephone: +18887992553
Rating: 4.2

4.24,044 reviews
Pharmacy & Medicine
Santa Monica, California

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GoodRx

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About GoodRx

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GoodRx (goodrx.com) has 4,044 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: goodrx.com
Website: goodrx.com
Category: Pharmacy & Medicine
Location: Santa Monica, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GoodRx reviews

4,044 approved reviews, newest moderated first

Lisa L.
Jan 14, 2026
Great and cost effective!
Great and cost effective!
Response from GoodRxJan 15, 2026
Great to hear, Lisa!
Kim M.
Jan 14, 2026
THIS WAS HORRIBLE EXPERIENCE
THIS WAS HORRIBLE EXPERIENCE. THEY MAKE LIKE THEY EXPLAIN EVERYTHING AND THEY DO NOT!!! THEY TOOK THE SUBSCRIPTION AND NO PRODUCT. DO NOT USE THIS SITE YOU WILL GET TAKEN
Response from GoodRxJan 15, 2026
We’re sorry to hear about your experience and understand how frustrating this must have been. We connected with our GoodRx Care Direct team for more information. You completed a visit, and your prescription was issued and sent to the pharmacy the same day. When the pharmacy later advised that a prior authorization was required through insurance. You contacted our team again, requesting prior authorization be sent to the pharmacy, however we do not offer prior authorizations through GoodRx Care Direct. While prior authorizations may be required when using insurance, when GoodRx coupon outside an insurance plan, prior authorization is not required. For assistance, please contact our GoodRx Care Direct support team at 855-526-3318. They are available Monday through Sunday from 6am to 9pm CT and would be happy to help!
Unhappy C.
Jan 14, 2026
How many people have gotten ripped off…
How many people have gotten ripped off by this place? I know I can add myself to the list. I paid for their monthly weight loss program. The clinician wrote the prescription quickly however they had a computer glitch that after weeks they could not resolve so they could not fulfill order by mail, they refused to send a prescription to my pharmacy and my pharmacy could not transfer in the prescription. but guess what? Their customer service staff was very polite when I called in but couldn't do anything. Conveniently there was no a glitch in the payment system. That system worked great and GoodRx was able to easily withdraw my fees for services not rendered that were essentially their business proposition.
Response from GoodRxJan 15, 2026
We apologize for the experience you've had with our subscription service. One of our customer support team members reached out to you, via [email protected], on January 8, 2026. If there are further issues, please respond to their direct outreach.
Wayne R.
Jan 13, 2026
Abominable Rewards Points Redemption
While the GoodRx process with the Safeway Pharmacy has always been good the process for redeeming accumulated reward points is a nightmare. It is apparently administered by a 3rd party company called Tango. What should have taken less than 5 minutes took over an hour and I had to call back several times. Good Rx "Customer Service" (and they have a pretty much care less attitude telephone # is 855 268 2822 and Tango's Customer Service # is 877 558 2646 and is routed off-shore !!
Response from GoodRxJan 15, 2026
Thank you for providing feedback, Wayne; we are always looking to improve the GoodRx services and will be passing this along.
S. M.
Jan 13, 2026
Stefany D. resolved the situation
I downloaded medicine coupons from Good RX's website planning on paying the dollar amount listed on the coupon. When I went to the pharmacy the rep. told me not to plan on paying that amount. Went home & called Good RX. Spoke to Stefany. She resolved the pricing problem & called the pharmacy advising the price to charge.
Response from GoodRxJan 15, 2026
We're so glad our customer support team resolved the pharmacy issue! Thank you for taking the time to share your experience. 🤩
Louis M.
Jan 12, 2026
Terrible service and they don’t care to…
Terrible service and they don’t care to understand patient. Don’t waste your money.
Response from GoodRxJan 12, 2026
We’re sorry to hear about your GoodRx Care experience, Louis. Thank you for taking the time to respond to our direct outreach. We can confirm that our GoodRx Care team referred you to complete an in-person evaluation. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our message center and we'll be more than happy to help.
Cel B.
Jan 8, 2026
It's a very easy to use app
It's a very easy to use app and I have been able to find all of prescriptions. Especially if I need to know side effects for any of them I can look it up on here.
Response from GoodRxJan 12, 2026
We're happy to know that we've been a useful resource for you, Cel, especially when it comes to knowing known side effects. 🤩
IZU
Jan 7, 2026
Great discounts
Great discounts
Response from GoodRxJan 7, 2026
We're happy to help you save, Izu!

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It's a very easy to use app

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