CC
GoodRx is as bad as it gets unless you only use the coupons
GoodRx gets one star instead of zero because it can save you money if you only use the coupon. As for the telehealth and the prescriptions, rely on yourself to check in with the providers for updates and follow ups. Rely on yourself to try to get the prescriptions filled and then to try to get the correct ones when they do actually fill them. My experience is like trying to ask my dogs and cats to tidy the house while I am at work and to do it without arguing. Or my kids. I am about a month and a half late with my prescription refill and have been told it has been filled, has been sent, can’t be sent, should be sent, and then the same all over again. Then that it will be sent to the local pharmacy. The pharmacist cannot fill it either since they get no response. GoodRx online then emails me that I don’t respond so it is my responsibility for the delays. The so-called telehealth is an automated response online. The prescription they supposedly sent after I called twice yesterday to follow up on what was supposed to have been taken care of on Monday, then each day since this week, was the incorrect dose and auto-charged and supposedly being sent and they can do nothing about it. What?! Since when? This isn’t care. It runs like a get rich scam with the organization of a feral raccoon that raided a pixie stick factory. Dates actually run over the last 30 days but I will put the date of my most recent communication with them. Customer service exists to answer phones and not keep promises. Email responses from “escalation” blame customers/patients. Customers are responsible to do the work and hope for the best. Providers appear to be AI generated messages. There seems to be no other conclusions. Go elsewhere. It is not worth it.
Response from GoodRxJul 13, 2026
Thank you for providing your feedback, we are so sorry to hear of your negative experience with GoodRx Care. We would be happy to look into this for you, please email us with any details, so our team can investigate. We can be reached at [email protected], Monday through Sunday from 6am to 9pm CT.

