GoodRxReviews of goodrx.com

Goodrx is supposed to be best but you gotta go thru hoops to not even get antibiotics lol antibiotics?! Not any fun drugs but drugs that help infection

After reading reviews I thought GoodRX Care would be the best option for fighting a UTI while on vacation. I was hoping to save myself an urgent care visit and get a RX to a simple diagnosis but NO that was not the case. Charged $39 to tell me I should go to an urgent care! Absolutely useless

Run for your life do not use this company! I have been waiting for 2 for somebody to send my prescription over to my local pharmacy. Do not believe the reviews on trustpilot. I've made seven phone calls they get the prescription amount wrong and this has been the worst experience in my life. Nobody knows what's going on and they'll ignore you and chat on

Affordability

This was a complete hose job. I signed up for the companion rx and my meds were $20 more for 2 prescriptions. Would not in any way recommend these people. The information about what drugs were free was not easy to disseminate. I hate to pay more for the privilege of paying more.

I love being able to get a discount code for local pharmacies. That has always worked well. I needed a prescription and used their service for that, and a nurse practitioner was eventually able to get me a prescription. It was not a smooth process (I think it could be under optimal circumstances) but in the end they did get me a 90-day refill which was immensely helpful. I appreciated not having to spend the time / money to see a doctor or urgent care clinic. I signed up for their Gold membership and was able to cancel that without problem. I would use them again.

It was fine for a while, what you'd expect from a telehealth provider. Where it went wrong was when I switched to a new birth control, got prescribed, and then my pharmacy (CVS) told me they reached out to my provider 3 times to get information or something, and she never responded. So I went to the GoodRX chat (where it literally says something like, "If you need any help, just message!") and I asked if they could tell my provider if o respond to my pharmacy. I got 1 response asking me what the CVS was asking for, but when I went to respond again, it told me I didn't have an active appointment anymore and needed to make a new appointment. I'm sorry, you want me to pay for a new appointment just to ask them to respond to my pharmacy? Absolutely not. So I sent an email to GoodRX support. The automatic reply said I'd get a response in 24-48 hours... it's been over a week. I gave up. I'll just find somewhere else then. Also, getting to the care portal page that actually shows the message/chat/inbox is impossible to find unless you get a link in a notification from receiving a message.

*** YOU CANCELLED MY MEMBERSHIP THAT WAS NOT EVEN DUE TO RENEW UNTIL JULY 11, AND YOU CANCELLED ON JUNE 21. YOU RIPPED ME OFF. AND TO SAY THAT IS NOT WHAT YOU INTENDED IS NOT HELPFUL OR TRUE. SHAME ON YOU! ******I am a long- time GoodRX Gold member- I have a lot of prescriptions and no insurance, so it has been a lifesaver for me. On June 11, I received an email stating that my membership was going to renew on July 11, 2026. On June 21, 2026 I received an email stating that my account was closed for non-payment. They said if I wanted to renew, I had to completely sign up again. I went to the GoodRX website and inspite of numerous attempts, was unable to sign up for GoodRX Gold. I phoned and spoke with customer service, and was given instructions that did not work. I phoned numerous times and never had the courtesy of a call back. After weeks of calls and emails, one customer service rep told me that GoodRX Gold was cancelled and that I could sign up for GoodRX Companion. A more expensive plan with features I do not want or need. I think this is a lousy way to treat people that depended on the service for help with high RX costs. But hey, it's a free country. I will find another way to get my meds and will never recommend GoodRX again.