Catherine115
Confusing and fraudulent auto-renew policies and dangerous medical advice provided by non-physician support staff
After using this service for several months on a monthly basis, I was randomly enrolled in auto-renew with no notice until I received an email my order had shipped. They refused to cancel but said they would contact the pharmacy to hold. Unfortunately that was a lie and order shipped many hours later. Refused to return to sender or issue a replacement. Instead indicated the medication is fine up to 104 degrees which contravenes all other public warnings, and refused to provide supporting documentation. Also failed to mention that the medication cannot be returned to refrigeration once it reaches room temp and instead must be used within 21 days. Fraudulent and dangerous practices stay far away.