Bethany K.
The shipping and product have been…
The shipping and product have been great, but the customer support is honestly awful. They don’t fully read or answer your questions, and you get passed between different people in the same chat who seem to have no idea what has already happened. I spent hours simply trying to update my payment method after my bank confirmed the issue was with their platform, not my card. Instead of actually helping resolve it, I kept getting incomplete responses and basically, “Sorry, we can’t help.” I was literally trying to give them my money so I could complete my next order. Eventually, while trying to remove my old payment method, the representative deleted my entire treatment instead, then went completely silent. Hours later, the issue was still unresolved. It’s incredibly frustrating because I actually like the product and the microdosing option, and shipping has been reliable. But when something goes wrong, the level of support is unacceptable. A healthcare company handling prescriptions and recurring payments needs a support team that can actually follow a conversation and resolve basic account issues.