The Good Feet StoreReviews of goodfeet.com

The sales person took some kind of print I stepped on of my feet. She made me believe I was getting custom made high dollar top of the line insoles. They were actually prefabricated cheap insoles. I told her I had fibromas and couldn't have pressure put on them. She told me she seen people in worse shape and only 2 percent of them the insoles didn't work. She seemed so sincere and knowledgeable. I paid almost 1700.00. My feet hurt so bad after wearing them for a 6 hour shift. My ankles swelled because trying to stand sideways on my feet to take pressure off my fibromas. My fascia on my heels hurt too. I couldn't walk into see my podiatrist had to go in wheelchair. He gave me shots and wrote me a note for the good feet store stating those insoles not appropriate for my condition. The customer service lady was very kind and helped us get a refund. But the store people were awful to put it nicely. They wanted me to go for more fittings even when I went in and was in tears telling them about the pain and missing work not being able to walk. They just care about sales not people's pain.

Make sure you check the reviews of the store before heading in, several complaints and lawsuits for false advertisement and product

My wife and I recently visited The Good Feet Store located in Seabrook, NH. Two ladies, Andrea and Miranda took care of us. Both ladies were enthusiastic, knowledgeable, very personable, and very professional. Their product knowledge was outstanding.We have both been long time users of the Good Feet products and were returning some items that didn't fit as well as when we bought them. The ladies did a new tracing of the foot and replaced the originals with new orthotics. We like The Good Feet Company and have recommended them to family members and friends, We are very pleased to have store closed to us that is staffed with such an excellent staff. We will continue to use them in the future.

i purchased this 4 years ago they told me they were for life but about after a year i went back for a replacement the only thing they did was gave me a pair that they had changed out with someone else so i went with it then i went back today after another year same thing no new ones and only changed out one pair used ones again then on top of that she tried to get me to buy a pair of cushions for 50.00 something i know i can get from walmart or amazon for much less!

Charged an elderly woman over 3000 $ for inserts . When she couldn’t pay it off in 100days. They had her sign up with a leasing agreement. Which if I (her daughter) did find the payments she was making - $385 per month- after she had already paid 3411.85$. The total cost would have been $6935 for shoe inserts. Once they were done scamming her. That store should be ashamed taking care advantage of people old or young. There are no inserts that should cost that much money.

I went in for pain in my left foot & ankle at the Cherry Hill NJ location. The sales associate had me try on the strengtheners & maintainers with shoes supplied in store - a pair of Brooks sneakers. Why are we trying these on with those types of shoes & not our own personal shoes? As expensive as the packages are, you would think they’d be included. I was also told that I could wear the strengtheners & maintainers at home with slippers, which I did but hours later I woke up in the middle of the night feeling like my feet were on fire. I wore the relaxers out of the store after purchasing which I was advised that these can be worn anytime by the store associate. After wearing them for about 45 minutes, my legs & lower back were hurting. I tried wearing the relaxers to work twice in separate shoes & both feet hurt after wearing them 3 hours the first day & 30 minutes the second day. I had to take the inserts out of my shoes. When the associate was bagging me up, that’s when the “sales policy” was mentioned - no returns or refunds. They cost $1700. A few days later I sent a complaint to the BBB & I went back to the store with the inserts telling the manager I didn’t want them. The manager still wanted me to be refitted regardless of my dissatisfaction. She took my information, my complaint & “submitted” it to customer service. The store called me wanting to resolve the issue late on a Friday afternoon almost a month later. I called them back a few days later & left them a voicemail. I didn’t receive a call back. The BBB sent me the store’s written response over 30 days later saying they still want me to be refitted. The BBB had already closed the case due to the store’s lack of response (they give 3 weeks for businesses to respond). I responded again with my dissatisfaction, told them I no longer wanted the system & said I would return it. The store didn’t respond back & BBB closed the case again. I wrote a complaint to CareCredit where I opened a line of credit & the store responded at the end of 45 days. The store’s director that provided the bank with a response gave twisted & false statements saying I still had the system in my possession - well yea because when I tried to return them I was told to take them back home. Then they stated they hadn’t heard from me when they called but I did call & left a voicemail. The bank wrote back, said they closed my dispute & told me to return back to the store with the inserts. I went back to speak with the new store manager which was the associate that originally fitted me because they let the first manager go. I was told they needed to submit this letter from the bank to customer support because they weren’t aware of any complaints. Didn’t they take my complaint when I came in the first time??? I was told I would hear something back in a day or two. I called back almost a week & a half later. I left two voicemails, an online message & called customer service to let them know I was trying to get in touch with the store manager. The woman said she would pass my message on to his director & a couple hours later he called me back. He said he would look into seeing if I could get store credit. I called him back almost a week later & he was told since it was past 60 days I couldn’t receive store credit & they still want me to be refitted. Regardless of how I feel, they are forcing me to have & pay for something that I DO NOT WANT. I told the manager that their sales policy is terrible & I don’t trust their business. Please stay away from this place. Ignore the commercials. Go to a podiatrist, go to a shoe store or even Walmart to get some cheap inserts or buy a pair of Skechers. Their instruction sheet even says if the inserts don’t work to go see your doctor. They know this product is not for everyone & this place can’t be trusted. They take advantage of people’s pain & make thousands of dollars from it.

I was suckered into $1700 “system” two days ago. I got home and had immediate buyers remorse. Something didn’t feel right. I started asking myself questions: how does a foot imprint define my exact root cause of heel pain? How is this custom fit when all the inserts were was off the shelf! Why is this non refundable? Why was this $1700 for three pairs of inserts and a pair of shoes that I could get at dsw. I called 30 minutes after I got home and spoke to the very sales guy who sold me the “system”. Told him I had major remorse and needed to do more review. He said I’ll have to work with customer service to get approval. After I pressed him he finally said that within 24 hours of your purchase, you can return for full refund. I am writing this review so hopefully others will see podiatrist first before getting any kind of solution for your foot pain. Also, if you do get pulled in, you have 24 hours to return. I went to good feet because of tv commercials I’ve seen and I was in pain looking for a quick fix. Not a good idea! Do your research. I have an appointment with podiatrist tomorrow!

A total scam. Read the reviews for yourself. A class action lawsuit should be filed. I’m in PA & wish to join one, Anybody? They prey on our vulnerable senior citizens - how dare they! Let’s fight!