R♡XY H.
Unfortunately, I feel this was a very expensive lesson, and I would not make the same purchase again
Two years ago, I spent nearly $1,300 ($1,289.88 including tax) after being told that their arch support system was highly personalized and specifically designed for my feet. During the appointment, the salesperson was very friendly and spent a considerable amount of time measuring my feet and explaining how these products would improve my condition. Based on that presentation, I purchased: Classic Arch Support – $449.99 Deluxe Leather Support – $489.99 Two Super Athletic Antimicrobial Inserts – $49.98 Two Arch Activators – $39.98 Lock Laces – $9.99 Brooks Adrenaline GTS 23 shoes – $130.00 After wearing these products for two years, I can honestly say they did not provide the benefits I was led to expect. Looking back, I feel the fitting process gave the impression that the supports were custom-made or uniquely tailored to my feet. However, I later realized these appear to be standard, mass-produced arch supports rather than truly customized medical devices. Similar over-the-counter arch supports are available online for a fraction of the price. I want to be clear that my complaint is not about the salesperson. She was courteous, patient, and professional throughout the appointment. My disappointment is with the company's marketing and pricing. I feel I paid a premium for products that did not deliver results that justified the cost. If you're considering purchasing from The Good Feet Store, I encourage you to research all of your options first, including much less expensive over-the-counter arch supports. I wish I had done more comparison shopping before spending nearly $1,300.
Response from The Good Feet StoreJul 2, 2026
Hi Roxy, thank you for sharing your feedback. We're sorry to hear your experience didn't meet your expectations. At The Good Feet Store, we're committed to providing excellent service and support. We'd appreciate the opportunity to learn more. Please feel free to contact me at [email protected]. Your satisfaction is important to us.

