The Good Feet StoreReviews of goodfeet.com

Justin was great! I Walked in not knowing what to expect. His knowledge of information and professionalism was great. Will be back! Gave me a list of great options and supports…great experience. Hunter

I visited store 862-Short Pump, and was greeted by a young man, and started with signing in, then onto my evaluation. You stand on an electronic floor device that measures total encompassed foot pressure. Their device wouldn’t connect to the internet/store network etc. Did this twice. No luck. I joked I must have bad luck. The representative said yeah, you must have bad luck. Then on to a manual foot pressure testing pad. Makes a carbon image of your foot pressure. I asked if they work with insurance companies-he said HSA’s only-no other. I said I need an official quote electronically or on paper, to discuss either my doctor and my insurance company, to see if I might be reimbursed for the expense of a “starter program” costing $1700.00. Are you kidding me? They said they can’t offer a quote and their products could be looked up on line. I asked to see a manager. As I have specific needs for my feet, not generic views and pricing. After a minute, the manager comes out from behind, head down, unpleasant blank look, and she asked how she could help. The representative explained to her in the back of store, what I wanted. I repeated that I would like an official quote to present to my insurance company and to review with my medical team. She said we don’t do that. I told her It was unbelievable. We got no where with this-I stayed professional and courteous, and she became combative that I would suggest that their practice was odd at best. She began a street head rock motion, and said she could not help me, and suggested I take my business elsewhere. I’m a manager, and found this highly unprofessional and discourteous. I said I will gladly leave, but could I get a business card from her and she said unfortunately I’m out of them. So I got the store sales rep card of Jacob Johnston. I’ve rarely had a bad experience with a retailer or business, but this ranks as number “ONE” as worst ever. My recommendation is to see your doctor and buy orthotic insoles on line ranging from $60 to $250, NOT $1700. A lot of people-after research, indicate that this was a bad experience and foot pain, in many cases, came back worse than before. Steer clear. This is a “gimmicky falsehood” that should be approached with caution.

Jay is a true professional. Everything was explained thoroughly. Thanks for getting me back aligned Jay!

Our overall experience was good, because I bought the program. This wasn’t entirely her fault because she was shorthanded, but the store was very busy and I felt rushed

Robert was extremely helpful and we will be purchasing a set of orthotics from him

Luis is fantastic. Foot pain for 7 years, I’m feeling great walking out

Josh is the best! He took his time assisting my mother.

Work on my feet 10+ hours a day and a friend, who had severe foot problems, asked me to check out The Good Feet Store with her. The salesman was very nice but the prices were astronomical for their arch support system. I opted out of the arch supports due to the price and just got a comfortable pair of shoes with a pair of sole inserts that were supposed to help with arch support. I wore them home and 4 hrs later my lower back was in excruciating pain. That pain has came and went over the past 3 months since I wore them (I haven't worn the shoes or inserts since). I now have to make an appt with a chiropracter to hopefully fix whatever those inserts messed up in my back! When I tried to return them, they told me that they do not take returns on shoes and inserts. $300 paid just to induce pain on myself. This place is a scam.