The delivery went smoothly, but the contents were not what I expected. When I tried to return the item, I was asked to provide false customs information to avoid paying customs duties. After I refused, my refund was denied.
I strongly advise against shopping at Gonggar!
Response from RACHA HIKINGJul 9, 2026
Hi Steffen! Thank you for your feedback, and we sincerely apologize for your frustrating experience. We take issues like this very seriously. Customs compliance is a legal obligation. You can return the parcel to our warehouse and declare the amount of the price you paid. More importantly, we want to make it right for you! Could you email us at [email protected] about your order and we will work out a solution with you.
SG
Susan G.
The cycling sunglasses I ordered were perfect
The cycling sunglasses I ordered were very well packaged to protect from damage and great quality for the price. I bought them for paddling and the fit and shape are perfect for water sports and the rose tint works for all weather
Response from RACHA HIKINGJun 14, 2026
Hi Susan! Thank you for your lovely review! Glad the cycling sunglasses fit you perfectly for water sports and meet your expectations. Enjoy your use!
OC
Olga C.
The clothes are overpriced for the…
The clothes are overpriced for the quality. They look like cheap items from AliExpress.
The sizing is also extremely small and completely inaccurate. I usually wear XS, but in this store both size L and even my husband’s XL fit me. There isn’t even a size in their chart that would fit my husband.
To make things worse, their return policy only offers store credit, so we can’t even get a refund for the items that don’t fit.
Response from RACHA HIKINGMay 27, 2026
Hi Olga! Thanks for bringing this issue to our attention, and we are also sorry to hear that the sizing of our items does not fit you well and the quality does not meet your expectations. More importantly, we want to know more about your situation and figure out how we can make this right. Please email our customer team with your order number, and we will work out a solution together! Thanks
WE
Waltraud E.
Love my wind breaker
I love my wind breaker it looks like on the picture and it fits great. Like mentioned I orderd one size bigger. Wear it almost every day.
Response from RACHA HIKINGMay 27, 2026
Hi Waltraud! Thank you so much for your review! So glad to hear you love your windbreaker and that it fits great. We really appreciate your support. Wishing you a great day!
MK
Malika K.
Everything runs small, no refunds, overpriced
They don’t offer refunds. I had to exchange all my clothing for which I spent almost $500 because they were way too small. I wear a US small size, I ordered a small size. I had to pay $20 shipping fee to return the items. I exchanged the clothes to a medium size. And some items are still tight. I am not able to squat in them. The quality is also not that great. The fabric looks different from pictures. The exchange of size also took forever.
Response from RACHA HIKINGMay 19, 2026
Dear Malika,
Thank you for your honest feedback, and we’re truly sorry to hear about your frustrating experience with sizing, quality, and the exchange process.
We understand how disappointing it is when products don’t fit as expected, especially after spending nearly $500. Please accept our sincere apologies for the confusion regarding sizing, the unexpected shipping fee, and the delay in processing your exchange.
More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at [email protected] with your order number and we will work out a solution together!
We are also reviewing our sizing charts and return/exchange policy to ensure better transparency for future customers.
Thank you for giving us the chance to improve. We look forward to resolving this for you.
Sincerely,
Customer Support Team
TR
Taylor R.
Buyer Beware: Products Not as Pictured
The two products I ordered (a bag and a head scarf) did not match the website photos or descriptions. The items I received had undisclosed branding/logo additions, missing and damaged components, and noticeably lower print/material quality than advertised.
When I contacted customer service, the company repeatedly refused to issue a refund unless I paid expensive international return shipping to China. They also instructed me to declare the return package value at only “5–10%” of the purchase price to avoid customs fees, which made me uncomfortable and is illegal.
Most concerning, my honest negative reviews were repeatedly removed from their website after being posted. The reviews were factual and based entirely on my experience with the products and refund process.
Based on my experience, I would strongly recommend avoiding this company at all costs.
EDIT:
After posting this review, the company responded by acknowledging that they “corrected the product images” after I raised evidence that the items I received did not match what was originally advertised. However, despite effectively confirming the listings were inaccurate, they still refused to provide a prepaid return label or take responsibility for the return costs. Instead, they repeated the same return instructions and shifted the burden back to me.
That response only reinforced my concerns. In my experience, the company was willing to acknowledge inaccuracies only after being confronted with evidence, but still did not offer a fair resolution. Combined with the repeated removal of my negative reviews, this has left me with no confidence in their transparency, accountability, or trustworthiness as a business.
Response from RACHA HIKINGMay 19, 2026
Dear Taylor,
Thank you for sharing your concerns. We take all feedback seriously and are committed to addressing any legitimate issues.
We sincerely apologize that the products you received did not match the descriptions or photos on our website. We have reviewed your case, and upon your feedback, our team has corrected the product images on the website to more accurately reflect the current items. We apologize for the confusion this has caused.
Regarding the return shipping and customs declaration instructions you mentioned. If you do not wish to follow our instructions, you can declare the price of the parcel to return the parcel. Our team has provided you with the return instructions to return the items; you can still be able to return them if you do not wish to keep them.
We are truly sorry for your negative experience and hope to make things right. Please email our team at [email protected] if you have any problems.
Sincerely,
Customer Support Team
CL
Claude L.
Extremely satisfied with the quality…
Extremely satisfied with the quality and looks of my pieces. Stylish, practical and high quality clothing. Feels like I discovered a brand that understands what I want !!! Attention to detail and efficient purchase process and delivery process.
Response from RACHA HIKINGAug 18, 2026
Hi Claude! Thank you so much for taking the time to leave a review! It means the world to us that you feel we truly understand your style. We put a lot of care into every detail, so it's great to hear that the quality, look, and overall process hit the mark for you. Can't wait to have you shop with us again!
JA
Jaimie
bought two pairs of hiking pants and…
bought two pairs of hiking pants and they are both great! Very fashionable! Good quality. Comfortable while hiking which is KEY! Shipping was quick and easy and I was happy with the service I received. Sizes run little on the small side but the sizing chart helped and was accurate. I bought Large and I am 5'9" 135lbs.
Response from RACHA HIKINGApr 25, 2026
Hi Jaimie! Thank you for your wonderful review! We're so glad to hear both pairs of hiking pants are working out great for you—especially that they're comfortable and fashionable on the trail. It's also great to know the sizing chart was helpful. Thanks again for sharing your experience and for choosing us! 😊
