RACHA HIKINGReviews of gonggarsports.com

Purchased a pair of pants to see if this is worth it. I never received my product. I waited over a month and never received any update, I have reached out to customer service directly twice and have not received a useful response other than "we have received your order confirmation". Still haven't received anything and trying to fight them to get my product or my money back. Its been a nightmare. I would avoid, its also worth noting this store has been consistently ranked suspicious as it less than a year old and I wish i knew about this before i placed my order. BEWARE and do not shop.

⭐ 1 star – Extremely disappointing return experience – European buyers beware! I am extremely disappointed with my experience with Gonggar Sports and would strongly advise international customers to think twice before ordering from this company. I purchased four clothing items for 2,362.50 DKK (approximately €315). Within just a few days of receiving my order, I contacted customer service to arrange a return. I was absolutely shocked to discover that returning the clothes from Denmark to their US warehouse would cost approximately 1,447 DKK (almost €195), including the customs charges quoted by the shipping company. That is more than 60% of the original purchase price! These enormous international return costs came as a very unpleasant surprise. While the company refers to its return policy stating that customers are responsible for return shipping, I had certainly not anticipated that returning an order would involve costs this high. Despite explaining the situation, Gonggar Sports refused to provide a prepaid return label, contribute towards the return costs, or offer a more affordable return solution. Instead, they initially offered me a 40% gift card, later increasing it to 50%. However, I specifically requested a refund to my original payment method, not store credit that would require me to shop with them again. Their final response was that I could only receive a full refund if I paid the extremely expensive return costs myself. I fully understand that customers may be responsible for return shipping. However, I find it deeply frustrating that a company selling internationally does not offer a more practical or affordable return solution for its European customers. What disappoints me most is the lack of flexibility and willingness to find a reasonable solution, despite the extraordinary costs involved. My advice to European customers: Think very carefully before ordering from Gonggar Sports. Unless you are absolutely certain you want to keep everything you purchase, you risk facing return costs so high that returning your order becomes financially unreasonable. A very disappointing experience. Based on how my return request has been handled, I cannot recommend this company.

the product felt very cheap for the cost, the shipping took way longer than the website said it would, waiting an additional two weeks, automated response from customer service team. This seems to be a fake store

Truly the most insane return experience. Feels like you are trying to convince them that you purchased something from them- huge disappointment given the clothes seemed well made

You need to be really careful with this brand, do not order! They have a terrible customer service - our package never arrived, they didn’t help to track it, and after a while it was returned. They claim that it got destroyed at customs on the way back and now refuse a refund!!

I hope to get a full refund. The item claimed to be cotton but was 100% polyester. You can buy these pants for 1/4 the price in China.

The delivery went smoothly, but the contents were not what I expected. When I tried to return the item, I was asked to provide false customs information to avoid paying customs duties. After I refused, my refund was denied. I strongly advise against shopping at Gonggar!

They don’t offer refunds. I had to exchange all my clothing for which I spent almost $500 because they were way too small. I wear a US small size, I ordered a small size. I had to pay $20 shipping fee to return the items. I exchanged the clothes to a medium size. And some items are still tight. I am not able to squat in them. The quality is also not that great. The fabric looks different from pictures. The exchange of size also took forever.