RACHA HIKING Reviews | Read Customer Reviews of gonggarsports.com

RACHA HIKING Reviews | Read Customer Reviews of gonggarsports.com

RACHA HIKING reviews

58 approved reviews, newest moderated first

Desmond P.
Feb 5, 2026
My items took weeks to arrive and sizing is bad
My items took weeks to arrive. I'm 5'3" and 115 lbs but the small was way too small for me. They don't offer returns and their exchange process required me to send photos of the products and email back and forth with their team several times, and pay over $15 to send the items back. It's now been 9 days since my return was delivered at their warehouse and I've received no updates on finally receiving items that fit. I placed my order in December and It's now February.
Response from RACHA HIKINGApr 13, 2026
Hi Desmond! We're truly sorry for this frustrating experience – the long wait, poor fit, and difficult exchange process are unacceptable. We take customer feedback very seriously, and we are in the process of implementing a more flexible return policy. More importantly, we want to make it right for you! Could you email us at [email protected] about your order and we will work out a solution with you
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Giulia B.
Feb 3, 2026
Pessima esperienza
I pantaloni vestono male e il materiale è davvero orrendo, plasticaccia, non vale assolutamente i soldi che costa. E' prodotto in Cina ed è da lì che arriva il pacco e ci mette più di un mese ad arrivare oltretutto il corriere che lo porta lo ha portato ad un indirizzo sbagliato e loro non si curano minimamente di risolvere il problema. Avrei dovuto leggere prima le recensioni qui. Assolutamente non consiglio
Response from RACHA HIKINGApr 13, 2026
Hi Giulia! We're very sorry to hear about your negative experience – the poor quality, wrong delivery address, and lack of support are not acceptable. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at [email protected] with your order number and we will work out a solution together! Thanks
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NL
Feb 1, 2026
They do dropshipping
They do dropshipping. Paid 150$ and found them later for 20€ on Aliexpress. Very bad quality and do not resemble the photos online at all. They use photos from other brands and photoshop their logo on it. Material on the website was described as cotton, nylon and viscose - the note in the pants was in chinese saying 100% polyester. I left a negative review on the pants on their website and they deleted it.
Response from RACHA HIKINGApr 13, 2026
Hi love! Thank you for your feedback. We want to clarify that we are not a dropshipping company – we own our factory and produce all our items ourselves. The situation you describe (identical products on AliExpress at a much lower price) suggests there may be counterfeit or unauthorized copies of our designs. Our material composition is strictly as stated on our website – if you received a garment with a different label, please contact us directly so we can investigate. We also never delete honest reviews. Please email us at [email protected] with your order number and we will work out a solution together! Thanks
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Carisa Z.
Jan 29, 2026
Unbelievably crooked company
Unbelievably crooked company. Ordered a sweatshirt. They email saying the sweatshirt is out of stock and try to get me to buy something else. I say no, ill just take me money back. They say they will only refund 95% and have a 5% fee! Crazy! THIS PLACE IS A SCAM. Probably never had sweatshirt and just stealing 5% off everyone's orders.
Response from RACHA HIKINGApr 13, 2026
Hi Carisa! We're very sorry to hear this – charging a 5% fee for a refund on an out‑of‑stock item is not right. We take customer feedback very seriously, and we have reflected the problem to our team, our team will correct that. We are turly sorry for not making you feel satisfied with this shopping experience.
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Zulema C.
Jan 20, 2026
All sales are final
All sales are final, plus all their items are cheaply made in china fyi. Buyer be ware
Response from RACHA HIKINGApr 13, 2026
Hi Zulema! Thanks for bringing this issue to our attention, and we are also sorry to hear that the quality of the product does not meet your expectations. As stated in our return policy, all accessories (including bags, shoes, sunglasses, belts, etc.) are final sale and cannot be returned or exchanged unless there is a quality issue. We take customer feedback very seriously, and we are in the process of implementing a more flexible return. Sorry for any trouble caused to you and your understanding would be appreciated, thanks.
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Julija B.
Dec 16, 2025
Misleading sizing, shipping, and product origin – disappointing experience
This company presents itself as an eco-friendly, high-quality outdoor brand, but my experience was very different. The website states a delivery time of 5–6 days, but my order arrived after almost 3 weeks. The product arrived in a black plastic bag with Chinese labels, and it became clear this is a dropshipping operation, which is not transparently disclosed on the website. The sizing is extremely misleading, especially for European customers. I am 174 cm and 65 kg and ordered size M, based on their size guide (156–175 cm) and the note saying the item “runs slightly small.” Despite this, the pants were ridiculously small and looked nothing like the baggy fit shown in the product images. According to their chart, I would need to order XL, which makes no sense for someone who normally wears M in Europe. This strongly suggests the product is made for the Asian market, without clearly informing EU customers. Returns are also problematic: no refunds, only gift cards or exchanges, and return shipping is at the customer’s expense, despite the product being not as described. Overall, the branding and storytelling are misleading. What is presented as a carefully crafted outdoor product feels like a nicely packaged dropshipping item that does not match European sizing standards or consumer expectations.
Response from RACHA HIKINGApr 13, 2026
Hi there! Thank you for your detailed feedback – we're truly sorry that your experience didn't match our brand promise. The shipping delay, sizing confusion, and lack of transparency are not acceptable, and we clearly let you down. We're reviewing our size guides, delivery estimates, and return policy to be more honest and helpful, especially for EU customers. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at [email protected] with your order number and we will work out a solution together! Thanks
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Brenda M.
Dec 12, 2025
I ordered a long sleeve shirt and the…
I ordered a long sleeve shirt and the pants and waited over a month to receive and I had to continuously check and email them. The clothes were supposed to be large and I wanted a loose fit like in the pics but it was very small and it fits just not comfortably for the kind of activities I wanted it for. I see there refund is only exchange or store credit which means I lost my money because I didn’t get what I wanted. Don’t purchase from here. Their returns should not be this hard if they are trying to get their brand out there.
Response from RACHA HIKINGApr 13, 2026
Hi Brenda, I’m really sorry to hear about your experience. The long shipping time and poor fit are not what we want. We take customer feedback very seriously, and we are in the process of implementing a more flexible return policy. More importantly, we want to make it right for you! Could you email us at [email protected] about your order and we will work out a solution with you.
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Rumyana S.
Dec 6, 2025
I honestly did not know that these…
I honestly did not know that these clothes are produced in China. Thed qualitty of sawing is poor and the sise do not correspond.I expect to get my money back. I am dissapointed.
Response from RACHA HIKINGApr 13, 2026
Hi Rumyana! I’m sorry our product didn’t meet your expectations. We should have been clearer about the manufacturing origin. The sizing and stitching issues are unacceptable. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us at [email protected] with your order number and we will work out a solution together! Thanks
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