Anon
Repeat customer, but will not be coming back for future orders
The final product turned out okay when I finally received it, but going through the process was a nightmare. Invite was reprinted 3x because there was a change in staff and foil plates were made incorrectly (is what I was told). The customer service rep did not follow through with any requests nor did not give any updates unless I actively sought for it, even though it was "high priority." This caused a big delay with my client's order, going from a 5 day turnaround to 17 days. And get this - they want ME to pay for the expedited shipping. I've used GIP for multiple years, and needless to say, this experience was unacceptable and I will be taking my future orders elsewhere. Pretty sure there's at least one employee writing a 5 star review on here.