Gold and CherryReviews of goldandcherry.com

EXPENSIVE... POOR QUALITY... DOES NOT HONOR WARRANTY. Ordered a keyboard case for my iPad Pro. After only three months of normal use, the hinge wore out so that the iPad flopped around and no longer stayed upright with the case open. Per the warranty instructions online, I submitted a warranty service request, which was never answered. Later I emailed support directly, who asked for a photo. I sent a video of the top of the case flopping around. They replied that the warranty doesn’t cover hinges. The warranty says or implies nothing of the kind, and if they don’t cover hinges, why ask me for a photo? This keyboard was easily twice the cost of similar products online, and lasted a mere three months. And they do not honor their warranty. STAY AWAY.

Had to raise a query on equipment respned after weekend and were helpful

Sent the wrong keyboard for my iPad. I contacted them and the said they would send a replacement. Five weeks later, nothing. I chased twice. First time they ignored my email. Second time they wrote back saying I had already received it - but showed the date of when I received the first keyboard. After sales service is basically zero.

WARNING - COMPLETELY UNETHICAL MY EXPERIENCE WITH THIS COMPANY IS THAT THEY DO NOT HONOUR THEIR RETURN/EXCHANGE POLICIES, WHICH ARE IN WRITING ON THEIR WEBSITE. I ORDERED AN IPAD KEYBOARD ON THE 20TH MAY 2020. IT TOOK AGES TO ARRIVE AND WAS ABSOLUTE RUBBISH. SO I RETURNED THE CASE WELL WITHIN THEIR RETURN POLICY, TO THE EXACT ADDRESS THEY TOLD ME TO POST TO AT MY EXPENSE. THEY CLAIM THEY NEVER RECEIVED IT AND THE PACKAGE WOULD BE RETURNED TO ME. WHAT GOOD IS THAT I DON'T WANT THE USELESS THING! IT IS NOW THE 5TH OCTOBER 2020 AND THE PACKAGE HAS NOT BEEN RETURNED TO ME. THE CHARGE TO MY CREDIT CARD IS NOW UNDER DISPUTE AND THE CASE WILL BE REFERRED TO THE AUSTRALIAN FEDERAL POLICE FOR INVESTIGATION.

Thought I ordered a case for my iPad Air. They sent something I can’t even identify. To add insult to injury I paid an additional $20 to have it shipped express mail that took over a week. Stay away!

Excellent service and quick response to an issue relating to express delivery.

Mine was fine for the first few weeks, then the keypad developed a mind of its own, with strings of the same letter racing across the page. Like others, I was asked for a video..Before I could do that, Something even far more sinsister, when I switched it on, it started trying to type in my ipad password on rapid repeat, like it was trying to hack into it. It didnt stop til I pulled the ipad out. Never used again. Avoid avoid avoid!,!!

I have read all the negative reviews and i have to say none of these bear any resemblance to my experience with this company. My order was fulfilled very promptly arrived within the prescribed time and the item works perfectly. There have been a couple of small niggels, but these have been dealt with very courteously and have resolved the problems. I have nothing but praise for this company and would not hesitate to recommend them to my friends, in fact I have done so several times.