GoKarts USA®Reviews of gokartsusa.com

Terrible customer service, no communication, rude customer service. It has been almost a month since I purchased a $2600 gokart and still has not shipped or have they provided a status on item. Buyers beware.

Mario made my return experience super easy, he displayed amazing customer support was very polite and helpful. He definitely made the whole experience a breeze

Sold me a Trailmaster 200e xrx a little less than a year ago and the welds are terrible. Some are rusted and some welds have broke on crucial points such as frame and rollcage! Only used lightly too! Such a scam. Now if you didn't report it in 90 days you are out of luck. They fall apart shortly after, so HOW is one to report something that didnt happen til after the 90 days... Now i have to pay $$$$ to weld the kart.

Very rude! Ordered 2 gokarts Total was 4300. They messaged me saying my Total is over they’re allowed card amount. Their limit is 2500. I said ok then can I place two separate order seen as each transaction is under 2500. They said no it will not over ride their process and I can follow the payment policy or go elsewhere! Will not do business with them! This is 2022, I’f your company can’t process orders on a card over 2500 your selling the wrong equipment!

1 1/2 year old trailmaster mid XRX falling apart so many welds have broke I am mind blow these are even being sold! Not hard use either my kids were 8 and 10 yrs old and 5 welds have broke on the frame very poor quality and service very disappointed with gokartsusa would not recommend 2000$++ down the drain they are not to be trusted unsafe for kids

Purchased Trailmaster Go-Kart for Christmas (2021) from them for my grandson. The steering shaft nylon bushings will not stay in the steering housing. When they slide out onto the tie rod, they interfere with the steering. The go kart WILL NOT STEER. My grandson ran into a tree. He was not injured, (the only reason I did not sue them). I called and emailed everyone on their list for customer service. I was told that the sale was final, but to help me, if I wanted a refund there would be a 20% restocking fee, that was more than $200. This conversation took place in January 2022. I tried to discuss mechanical defect in the Go Kart with them to no avail. They even gave me the manufacture’s number. I called them, talked to a lady in the office. She said they could not help, to call Go Kart USA and talk to them. You know how this run-a-round works. Stuck with a $1,200 Go Kart that will not steer. Hind-sight, I should have taken the 20% restocking fee and took the loss as a learning lesson. DO NOT BUY FROM THEM.

Purchased two TM Karts from them and both broke down after 6 months of LIGHT use! UNACCEPTABLE Almost 10,000 dollars wasted

Based on all the negative reviews I suggest we all get together and file a class action lawsuit. We purchased our buggy $3900 just before winter. It worked well up till winter. Then it sat because we have snow here. Finally took it apart (still less than a year since purchase) and all the rubber for the intake and carburetor are cracked. I didnt even call to complain. I called for upgraded performance parts they sell on the website. It has been 4 weeks since I asked for help. 6 people later, they cant even tell me what motor is in this unit. My kids love the kart, but I will probably have to buy a different motor then custom fabricate the installation. So dumb. I was even returning to give more business.