GoKarts USA®Reviews of gokartsusa.com

I found a go cart I wanted to purchase on Gokarts USA website for my granddaughter. I chose my go kart, paid with my Bread Financial Account and placed order. I recieved an email confirming my purchase from Gokarts USA and a text from my Financial institution (Bread Financial) confirming the payment. I was sent an order number of G20248074 by Gokarts USA. I wanted to get an estimated date of arrival due to the go kart being a gift so I confirmed my order by going back to the website, puttingin my order number. No order number was found. I tried several times to contact the company to finally speak to a extremely rude lady that could not tell me why my order was canceled and that if I wanted to wait 30-40 more minutes then I could speak with a manager. I chose not to wait that long and have a supervisor call me back. I then again attempted to use the websites chat option. I messaged back and forth with a person that finally asked if I assumed I was actually paying $299.80 for a go kart. I replied I never assume anything since the website during checkout gave me an order summary with a discounted price clearly shown. I will attach all documentation if requested later showing everything. I believe that the company canceled my order because of the price. At the end of the chat texting I was advised that Gocarts USA advised their security department of me. Others are saying that the company falsified orders, interactions and resolutions. BEWARE

Same issue as everyone else. I selected a pink ATV for my daughter for Christmas. Everything seemed fine then out of the blue I get a email saying my order was cancelled. I called to inquire about the cancellation and was told they tried calling me three times but my number was not in service. Additionally they were calling to tell me that they do not have the Pink ATV and that it would not make it by Christmas as promised. They stated the weather is bad in Dallas, TX. Well that’s a lie because I work out of Dallas and there is no bad weather. She also stated the website stated that you had to place your order by Dec 11th for Christmas delivery. I corrected her by telling her your website says Dec 15th not Dec 11th. This company needs to be shut down because they are writing checks there Ass can’t cash. I will never use them or recommend them for anything.

I ordered a dirt bike and 4-wheeler on black friday for my kids christmas. They waited until after all cyber Monday deals and black Friday deals were over to tell.me they were out of stock on the two items. They only offered to sell me another two for $476 more. They didn't care att all about the predicament I was in and now I've got nothing, sales are over, and less shipping time. Why would you have a site that doesn't auto track stock and list sold out, especially on black Friday weekend?! Horrible experience.

Customer service was rude, cancelled my order and hung up on me. All I wanted was to order a different helmet. Not good.

I ordered my scooter back on July 3rd 2024. Everything seemed to be going great!! I received my scooter on July 15th!! Wow!! Fast shipping!! It was perfect and pink! The next step, wait 10 days or less to get my Title so I can get it registered and insured. Well.... that's the end of the nice story... I am sitting here typing on August 16th 2024 and still no Title. Every time I try to call the customer service line I get the automated these are our hours we're closed (automatic disconnect) even during their open hours.... if you choose another option from the list it tells you invalid selection. I have been able to contact someone a total of 2 times over the past month and they assured me I will receive it soon.... just a runaround answer... so now I can't legally drive it anywhere but my own property until they get it together and help me... If you do decide to order from this company know it will be a long process and very hard to contact. Good luck if you ever need parts or anything else for that matter.

I ordered my son’s bike. They sent me the verification for the picture which I did. I never heard back from them so I contacted them and they said that the picture was blurry but once again never heard anything so I decided to cancel and they never tried to fix anything or say sorry for the inconvenience they just said OK no problem and just cancel the order after I had waited for this for my son‘s birthday. And until now I still have not received my refund.

DO NOT BUY FROM THIS ABOMINATION OF A COMPANY! After purchasing (4) 200XRS's for my 320 acres in norther Wisconsin on a credit card they sent me a confirmation and receipt. Then I'm told that my order had been canceled because it was over the credit card limit. When they sent me a than you test I responded asking if my order had indeed been canceled? Mike in customer service responds with "Order canceled because you are a fraudster"! Are you shitting me? I just tried to give them a $13k order and they call me a fraudster? I even spoke with Tatiana the day before who gave me a discount code the for an additional 3% off if I was going to make a purchase of 4 units. Who treats a customer this way? I will be making my purchase elsewhere and GO Karts USA lost out on a really nice order. Very incredibly poor customer service. I cannot see how they've been around since 1961 with this king of service.

This company isn't legit. Trying to order parts and need to talk to someone but the number on their site puts you in the eternal loop. Tried chatting and they gave me 2 bogus telephone numbers. Don't use this company.