GoKarts USA®Reviews of gokartsusa.com

I ordered parts from website. 2 days later I get a email saying I need to send pics and vin number of the utv I was buying parts for… never have I had to send pics of proof that I owned a utv and the vin number for it before they can send me my parts. They took the payment already. 4 days later I send a pic of my utv and the vin number. Welp sales team said in a email that by the pics it wasn’t the right utv but that the vin number matched. By this time I am at a lost as I looked up the parts I needed from the manual and ordered them and now I have some boot leg sales team saying I do not own their brand of utv even though the vin number matched it, so 2 days go by and then I get another email saying they need pictures of my damaged parts that are on the utv still. I finally said enough is enough refund me my money and I will never use again. I hope gokartusa goes bankrupt. By far the worst company I’ve ever had to deal with. Reminds me of going to autozone and asking for windshield wipers and they ask 2wd or 4wd. Like come on. If someone orders parts send them the parts don’t go asking for proof of owning the utv, vin number, then pics of the parts I want to replace.

I placed an order on a Tuesday and paid for expedited shipping in order to receive the product by the coming weekend. I had a 10% off coupon and entered the code during checkout. After my transaction, I noticed the coupon only took off 1%. I called and after many attempts to speak to an actual person (they use an AI system which is awful), I was told I would receive a call back or an email on the matter by the next day. I never received a call or an email. Thursday, I finally got an email requesting the serial number of my go kart. I responded accordingly and expressed my concerns and frustrations over the service. On Friday, I received an email that they’d cancelled the order and listed no reason. Please consider these reviews before making a purchase with this company. There are many other options that actually care about you and your business. This place is a disaster.

Placed an order and sent an email checking in THREE WEEKS later, to get an email back saying that the order was cancelled. Stay away from this crap company by all means.

APPEARS TO BE THE SAME ISSUES I WAS TOLD ORDER CANCELLED 3 TIMES AND 2 CARDS I HAVE 780 PLUS CREVERYDIT AND ACCUSED OF FRAUD. VERY POOR CUSTOMER SERVICE. THE AGENT TOLD ME ECHECK WAS THE ONLY OPTION. THIS MEANS THAT PRODUCT IS DAMAGED OR JUNK AND CREDIT CARDS ALLOW CANCELATION SO THEY WONT ALLOW CREDIT. THIS IS WHY PRODUCT IS SO CHEAP THEY ARE SELLING INFERIOR PRODUCTBUYER BEWARE !!!! .

Placed an order for a go kart billed to me and shipped to my daughter's house as a gift to my grandson. Ordered was canceled due to the different addresses. Email stated to change the shipping address and reorder with is exactly what I did. I get a text from a 925 area code number accusing me of fraud! I sent a picture of my CA license that matched my Credit card info. When I tried calling back the number from the text he responded w don't call. Rude, disrespectful, and offensive. Spend your money elsewhere. All I was trying to do was buy my grandson a go kart and I get accused of being a fraud from this clown.

Selling items they are unable to fulfill. Save yourself the heartache and buy from a more reliable vendor who actually has the items they are selling. Had to contact bank and it took close to 3 weeks for them to refund my payment.

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It’s good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they’re only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

I ordered from them for the first time, and the service was excellent. I received my order on time in a discrete package. Also, love the customer service. Will buy from them again. Highly recommended.