Alice M.
I ordered my Flonase which had a…
I ordered my Flonase which had a current valid prescription. A week later, I emailed to check on my order and a couple of days later they said my order got hung up in the system. In the meantime, I ran out. I also had no way to go ahead and order a med that had an expired prescription so that you could reach out to the Dr. I had to get with the Dr. and do it myself. It also takes days now for someone to answer an email. I don't know what is going on, but the service used to be so great there and that is why I used you. I am switching back to OptumRX through my insurance. They handle everything, expired prescriptions and everything, and get orders out fast like you all used to do.
Response from GoGoMedsMay 15, 2022
Dear Alice, We have an automated system to always ask a physician if they would like to send a new prescription after expirations. In a large percentage of cases, the physician responds to a patient request quicker than our request. We will check into the email feature, we try and answer those very quick, so thanks for letting us know. Thanks Ron RPh



