GO FLOORING & GO BATHReviews of goflooring.com

If I could give zero stars, I would. My experience with Go Flooring has been nothing short of a nightmare. On December 27th, I met with their sales representative, Joe, and selected their services. I was initially scheduled for installation on January 7th. However, due to weather delays, the materials hadn’t arrived—which I completely understood for that day. What I didn’t understand or appreciate was the lack of follow-up. I was asked to call on January 8th for an update, but no one reached out to confirm whether the materials had arrived. If they hadn’t, I would have canceled and gone elsewhere. The company had already received a partial payment of $3,200 to cover materials, and their subsequent behavior showed they had little regard for customer satisfaction. When I tried to follow up for a status update, the installation manager was rude and dismissive, even suggesting I cancel instead of providing basic information about the materials. Feeling left with no choice due to their delays and poor communication, I proceeded to cancel the service. However, Go Flooring’s delay tactics and failure to respond pushed me outside of the contract window for a refund. To this day, January 14th, the materials are still not in. It’s clear that this company knowingly provides false installation dates to secure payments, with no regard for transparency or ethics. This experience has been a complete waste of time and money. I strongly urge others to avoid Go Flooring at all costs.

They done a great job on my floors they finished quick everything went well. I love it

I was so excited to get my floors done. The person who worked on my floor assured me they would repair my floor before putting the flooring down, but this was not done. Now there is water coming up through the new floor. It's been hard contacting anyone to get this issue resolved. I need help. I paid for this work to be done but it was not done correctly.

I am so excited at how beautiful my new floors turned out. It is better than I imagined and I can't wait to start showing them off. The installation crew are the best, professional, very hardworking and courteous. I absolutely recommend Go Flooring and 5 Star if you are thinking of new floors!

We were taken advantage of from the start. I have never written a review before but I felt the need to share our experience. After deciding we needed flooring, we contacted Go Flooring and an appointment was made. The salesman that came to our home was made aware that a family member was disabled, confined to a wheelchair. He ended up selling us a product that was not wheelchair durable (unknown to us), even after being asked several times about this specific condition. Just 4 months after installation, the boards of flooring began popping up throughout the floored area, so badly that they had to be duck-taped down for safety. Talked with Go Flooring and sent pictures of the condition of the flooring. The representative in the store assured me that they would make it right. After analysis from Go Flooring representatives and an independent adjuster, the decision was: our flooring product was not a "rolling load" product and was not covered under any warranty- which meant - NOT WHEELCHAIR DURABLE. We had no way of knowing this was not adequate flooring for our lifestyle. Their resolution: Appeal Denied and offered: ADDITIONAL $6,200 for an installation for hardwood installation, or $5,200 for engineered hardwood, or $4,000 glue down vinyl. Initial Financing was through establishing a credit card account and Go Flooring was paid immediately, leaving us with monthly payments of which we are still paying. We have since had to have a new floor installed (July) thus now paying for a second floor! This was not a situation that we created. This was created by the incompetency of the company representative they sent to our home to sell us a floor! Of course, Go Flooring does not share or feel any responsibility in this situation!!! WHEN DEALING WITH GO FLOORING - PLEASE BEWARE!!!

I had an appointment. They were a no call no show! Very unprofessional. I always say how it starts is how it ends. If it starts unprofessionallly that's how it will end. In hindsight they did me a favor.

I made an appointment for someone to come by my home to show me the products and give me an estimate on 2 occasions. They asked that I give them an hour window... No one showed up either time. The first time apparently the rep had a personal emergency so I gave them grace and rescheduled. Again I wasted my valuable time waiting! That's very bad business practice!!!!!

Great job on the LVP install. Installer was on time and did a great job. He even replaced some of the existing toe moulding so the old would match the new and not be such an obvious transition. Very pleased with his work